Vce ITILF Questions Latest

ITIL Foundation Questions and Answers

Question 25

Which of the following types of service should be included in the scope of service portfolio management?

1. Those planned to be delivered

2. Those being delivered

3. Those that have been withdrawn from service

1 and 3 only

All of the above

1 and 2 only

2 and 3 only

Question 26

Service transition contains detailed descriptions of which processes?

Change management, service asset and configuration management, release and deployment management

Change management, capacity management event management, service request management

Service level management, service portfolio management, service asset and configuration management

Service asset and configuration management, release and deployment management, request fulfilment

Question 27

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

To ensure that a service can be managed and operated in accordance with constraints specified during design

To design and develop capabilities for service management

To provide good-quality knowledge and information about services

To plan the resources required to manage a release

Question 28

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

Service design

Service transition

Continual service improvement

Service operation