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Selected ITILF ITIL Questions Answers

Page: 10 / 12
Total 324 questions
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ITIL Foundation Questions and Answers

Question 37

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

Options:

A.

Configuration baseline

B.

Project baseline

C.

Change baseline

D.

Asset baseline

Question 38

Why is it important for service providers to understand patterns of business activity (PBA)?

Options:

A.

PBA are based on organizational roles and responsibilities

B.

IT service providers CANNOT schedule changes until they understand PBA

C.

Demand for the services delivered by service providers are directly influenced by PBA

D.

Understanding PBA is the only way to enable accurate service level reporting

Question 39

The BEST description of an incident is:

Options:

A.

An unplanned disruption of service unless there is a backup to that service

B.

An unplanned interruption to service or a reduction in the quality of service

C.

Any disruption to service whether planned or unplanned

D.

Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Question 40

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

Options:

A.

Training in risk management for all staff and identification of risks

B.

Identification of risk, analysis and management of the exposure to risk

C.

Control of exposure to risk and investment of capital

D.

Training of all staff and investment of capital

Page: 10 / 12
Total 324 questions
Get ITILF Full Access Download ITILF PDF