ITIL ITILF Passing Score

ITIL Foundation Questions and Answers

Question 21

Which of the following is an objective of business relationship management?

To identify patterns of business activity

To ensure high levels of customer satisfaction

To secure funding to manage the provision of services

To ensure strategic plans for IT services exist

Question 22

Which one of the following do major incidents require?

Separate procedures

Less urgency

Longer timescales

Less documentation

Question 23

What is the PRIMARY process for strategic communication with the service provider's customers?

Service catalogue management

Service portfolio management

Service desk

Business relationship management

Question 24

Which one of the following is an objective of release and deployment management?

To standardize methods and procedures used for efficient and prompt handling of all changes

To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

To ensure that the overall business risk of change is optimized

To define and agree release and deployment plans with customers and stakeholders