ITIL ITILF Updated Exam

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Which process would be used to compare the value that newer services have offered over those they have replaced?

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?