Exactprep ITILF Questions

The complete collection of all data and data repositories in the organization

The knowledge to manage organization processes and people

The complete collection of all process management structures in the organization

The contextual awareness to provide strong common sense judgement

Network management and application management

Technical management and change management

IT operations control and facilities management

Facilities management and release management

Someone who works in the same organization but in a different business unit to the service provider

Anyone who gets charged for the delivered services

Customers who are not part of the same organization as the service provider

Customers for whom the cost of the service is the primary driver

All of the above

1 and 3 only

1 and 2 only

2 and 3 only