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ITIL Foundation Questions and Answers

Get Free ITILF Questions and Answers
Question 1

Which of the following options is a hierarchy that is used in knowledge management?

Options:

A.

Wisdom - Information - Data - Knowledge

B.

Data - Information - Knowledge - Wisdom

C.

Knowledge - Wisdom - Information - Data

D.

Information - Data - Knowledge - Wisdom

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Question 2

Which of the following are types of service defined in ITIL?

1. Enabling

2. Core

3. Enhancing

4. Computer

Options:

A.

1, 3 and 4 only

B.

2, 3 and 4 only

C.

1, 2 and 4 only

D.

1, 2 and 3 only

Question 3

Which one of the following do major incidents require?

Options:

A.

Separate procedures

B.

Less urgency

C.

Longer timescales

D.

Less documentation

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