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ITIL Foundation Questions and Answers

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Question 1

The consideration of value creation is a principle of which stage of the service lifecycle?

Options:

A.

Continual service improvement

B.

Service strategy

C.

Service design

D.

Service transition

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Question 2

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

Question 3

How are groups, teams, departments and divisions classified?

Options:

A.

Processes

B.

Functions

C.

Roles

D.

Technicians

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