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ITIL Foundation Questions and Answers

Get Free ITILF Questions and Answers
Question 1

What are customers of IT services who work in the same organization as the service provider known as?

Options:

A.

Strategic customers

B.

External customers

C.

Valued customers

D.

Internal customers

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Question 2

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

Options:

A.

To ensure that a service can be managed and operated in accordance with constraints specified during design

B.

To design and develop capabilities for service management

C.

To provide good-quality knowledge and information about services

D.

To plan the resources required to manage a release

Question 3

How are groups, teams, departments and divisions classified?

Options:

A.

Processes

B.

Functions

C.

Roles

D.

Technicians

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