Pass Using ITIL Exam Dumps

ITIL Foundation (syllabus 2011) Questions and Answers

Question 57

Which practice forms a link between the service provider and the users of services?

Change enablement

Service level management

Problem management

Service desk

Question 58

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Question 59

Which practice has the purpose of ensuring that the organization’s suppliers and their performance and

managed appropriately to support the provision of seamless, quality products and services?

Release management

Supplier management

Service management

Relationship management

Question 60

Which statement about value creating activities is CORRECT?

Each value stream should be designed with a specific combination of service value chain activities

Service value chain activities have pre-determined dependencies on ITIL practices

A value stream is an operating model for creating value through products and services

Organizations should ensure that each value stream is applicable to many scenarios