Exin ITIL Actual Questions

ITIL Foundation (syllabus 2011) Questions and Answers

Question 41

Which problem management activity ensures that a problem can be easily tracked and management

information can be obtained?

Options:

Categorization

Detection

Prioritization

Escalation

Question 42

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

Options:

Supplier management

Change enablement

Relationship management

Service desk

Question 43

What is important for a ‘continual improvement register’ (CIR)?

Options:

Improvement ideas are documented, assessed and prioritized

Improvement ideas from many sources are kept in a single CIR

Improvement ideas that are not being actioned immediately are removed from the CIR

Improvement ideas are tested, funded and agreed

Question 44

Why should service desk staff detect recurring issues?

Options:

To help identify problems

To escalate incidents to the correct support team

To ensure effective handling of service requests

To engage the correct change authority

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ITIL Foundation (syllabus 2011) Questions and Answers

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