Newly Released Exin ITIL Exam PDF

ITIL Foundation (syllabus 2011) Questions and Answers

Question 5

Which is a key consideration for the guiding principle 'keep it simple and practical'?

Try to create a solution for every exception

Start with a complex solution, then simplify

Understand how each element contributes to value creation

Ignore the conflicting objectives of different stakeholders

Question 6

What is typically needed to assign complex incidents to support groups?

The incident priority

The incident category

A change schedule

A self-help tool

Question 7

Which statement about a ‘continual improvement register’ is CORRECT?

It should be managed at the senior level of the organization

It should be used to capture user demand

There should only be one for the whole organization

It should be re-prioritized as ideas are documented

Question 8

Which dimension considers how knowledge assets should be protected?

Organizations and people

Partners and suppliers

Information and technology

Value streams and processes