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Exin-ITIL ITIL Exam Questions and Answers PDF

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Total 503 questions
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ITIL Foundation (syllabus 2011) Questions and Answers

Question 73

Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

Options:

A.

Service request management

B.

Incident management

C.

Service desk

D.

Change enablement

Question 74

How can a service consumer contnbute to the reduction of nsk?

Options:

A.

By providing the service in accordance with requirements

B.

By ensuring that the service provider's resources are correctly configured

C.

By fully understanding then own requirements for the service

D.

By managing the detailed level of risk on behalf of the service provider

Question 75

Which statement about change authorities is CORRECT?

Options:

A.

Change authorities are only required for authorizing emergency changes

B.

Change authorities are assigned when each change is deployed

C.

Change authorities are only required for authorizing normal changes

D.

Change authorities are assigned for each type of change and change model

Page: 19 / 19
Total 503 questions
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