New Release ITIL Exin-ITIL Questions

ITIL Foundation (syllabus 2011) Questions and Answers

Question 65

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

Incident management

Service request management

Monitoring and event management

Change enablement

Question 66

Which practice involves the management of vulnerabilities that were not identified before the service went live?

Service request management

Problem management

Change control

Service level management

Question 67

Which guiding principle discourages 'silo activity'?

Focus on value

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Question 68

Which activity is part of the 'continual improvement' practice?

Identifying the cause of incidents and recommending related improvements

Authorizing changes to implement improvements

Logging and managing incidents that result in improvement opportunities

Making business cases for improvement action