ITIL Leak Questions

ITIL Foundation (syllabus 2011) Questions and Answers

Question 49

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

Service level management

Service desk

Continual improvement

Change enablement

Question 50

Which process is used to compare the value that new services offer with the value of the services they have

replaced?

Availability management

Capacity management

Service portfolio management

Service catalogue management

Question 51

Which statement about the ‘four Ps’ of service design is CORRECT?

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

Question 52

Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

Focus on value

Think and work holistically

Optimize and automate

Collaborate and promote