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Changed ITIL Exam Questions

Page: 6 / 19
Total 503 questions

ITIL Foundation (syllabus 2011) Questions and Answers

Question 21

Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

Options:

A.

Incident management

B.

Service level management

C.

Service request management

D.

Change enablement

Question 22

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

Options:

A.

Analysis Paralysis

B.

Direct observation

C.

Minimum viable product

D.

Feedback loop

Question 23

Which is a financially valuable component that can contribute to the delivery of a service?

Options:

A.

Configuration item

B.

Sponsor

C.

IT asset

D.

Service offering

Question 24

What is used as a tool to help define and measure performance?

Options:

A.

A continual improvement register

B.

An incident record

C.

A change schedule

D.

A service level agreement

Page: 6 / 19
Total 503 questions