Legit ITIL Exam Download

ITIL Foundation (syllabus 2011) Questions and Answers

Question 45

Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

Service configuration management

Service desk

IT asset management

Monitoring and event management

Question 46

Which is an objective of the design coordination process?

To produce service design packages and ensure they are handed over to service transition

To assess and evaluate all changes and their impact on service designs

To document the initial structure and relationship between services and customers

To gather and document new service level requirements from the customer

Question 47

Which is an example of improving service utility using service management automation?

Pre-determined routing of a service request

Reducing the time to compile service data

Monitoring service availability

Faster resource allocation

Question 48

Which guiding principle focuses on reducing costs and human errors?

Focus and value

Collaborate and promote visibility

Optimize and automate

Think and work holistically