Online L4M5 Questions Video

1 and 3 only (Engaging in assertive communication and Engaging in active listening)

1 and 2 only (Engaging in assertive communication and Using probing questions)

3 and 4 only (Engaging in active listening and Actively showing empathy)

2 and 4 only (Using probing questions and Actively showing empathy)

The number of suppliers is limited

The demand is not urgent

The product the buyer requires is undifferentiated

The volume required is low

The supplier has highly specialized machinery

The buying firm is large in comparison to the supplier

An advance in the technology used to manufacture watches

A decrease in the wage of workers employed to manufacture watches

An increase in the price of watches

Manufacturers' expectation of higher watch prices in the future

Foster collaboration and trust between the parties to enable joint problem solving

Obtain the largest possible share of resources or benefits at the expense of the other party

Maximise joint gains for both parties so that resources and benefits are equally shared

Compromise and split the difference so that both parties do not get what they want