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Microsoft Operations Framework 4.0 Foundation Questions and Answers

Question 1

The service desk is a component of which SMF?

Options:

A.

Business/IT alignment SMF

B.

Customer Service SMF

C.

Policy SMF

D.

Service Monitoring and Control SMF

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Question 2

Which SMF has a goal to take remedial actions that minimize the impact of service incidents and system events?

Options:

A.

Customer Service

B.

Incident Management

C.

Service Desk

D.

Service Monitoring and Control

Question 3

Which phase transfers a successfully deployed new service to the Operate phase?

Options:

A.

Build

B.

Deliver

C.

Deploy

D.

Plan