ITIL4-DPI Exam Dumps : ITIL 4 Strategist: Direct, Plan and Improve (DPI)

In DPI,controls are mechanisms to ensure compliance and mitigate risks. Modifying the system to auto-capture date/time (1) is apreventive control, while reporting and correcting non-compliant records (4) is adetective control. Together, these are effective and practical. Communication plans (2) and goals cascades (3) improve awareness but do not guarantee compliance. DPI stresses thattechnical and reporting controlsare stronger than relying on human reminders.

(Reference: ITIL® 4 Strategist DPI, section on "Controls – preventive and detective mechanisms in governance")

In DPI, thecontinual improvement modelstresses the importance ofcapturing lessons learnedto ensure that successes and failures inform future work. By creating alessons learned reportduring project closure, the organization systematically records challenges, inefficiencies, and solutions. This enables organizational learning and prevents repeating mistakes. SWOT (B) and communication planning (D) are useful tools, but they do not directly address past project issues. Customer satisfaction analysis (C) focuses on user experience, not internal resource challenges.

(Reference: ITIL® 4 Strategist DPI, section on "Continual improvement feedback and learning loops")

DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.

(Reference: ITIL® 4 Strategist DPI, section on "Policy creation – stakeholder involvement and collaboration")