ITIL4-DPI Exam Dumps : ITIL 4 Strategist: Direct, Plan and Improve (DPI)

The DPI guidance emphasizescollaboration and visibilityas essential principles in planning. By ensuringall stakeholders at every level are engaged, the organization promotes shared ownership and transparency. “Focus on value” (A) targets alignment to business outcomes, “Think and work holistically” (B) refers to systems thinking, and “Keep it simple and practical” (D) ensures clarity. The scenario most directly reflectscollaboration and visibility.

(Reference: ITIL® 4 Strategist DPI, section on "Guiding principles – Collaborate and promote visibility")

DPI and the guiding principle“Keep it simple and practical”stress that guidance should beclear, concise, and user-friendly. With 5000 users, simple guidelines prevent confusion and reduce support overhead. Explicit instructions onwho to contact for exceptionsensures smooth adoption. Options A and D risk overwhelming users with detail, while B shifts responsibility to the service desk instead of empowering users.

(Reference: ITIL® 4 Strategist DPI, section on "Organizational change management – communication and adoption support")

In DPI,alignment is achieved through cascading objectives: breaking down high-level organizational goals into increasingly detailed objectives at each layer of the organization. This ensures thatevery division, team, and activity is aligned to the overall strategic vision. Compliance controls (A) only enforce uniformity, not alignment. Risk prioritization (B) is important but narrower in scope. Collecting feedback (D) helps communication but does not ensure systematic alignment.

(Reference: ITIL® 4 Strategist DPI, section on "Cascading objectives and alignment of organizational layers")