ITIL4-DPI Exam Dumps : ITIL 4 Strategist: Direct, Plan and Improve (DPI)

In DPI,controls are mechanisms to ensure compliance and mitigate risks. Modifying the system to auto-capture date/time (1) is apreventive control, while reporting and correcting non-compliant records (4) is adetective control. Together, these are effective and practical. Communication plans (2) and goals cascades (3) improve awareness but do not guarantee compliance. DPI stresses thattechnical and reporting controlsare stronger than relying on human reminders.

(Reference: ITIL® 4 Strategist DPI, section on "Controls – preventive and detective mechanisms in governance")

According to DPI, thecontinual improvement team’s role is to promote a culture of improvementacross the organization. Their purpose is not to own every improvement but toempower all staff to recognize and propose improvements. By enabling knowledge, training, and cultural reinforcement, they encourage everyone to participate. Options A and C are too narrow, and D is too rigid since the continual improvement model isguidance, not a strict sequence.

(Reference: ITIL® 4 Strategist DPI, section on "Continual improvement culture and responsibilities")

DPI highlightsSWOT analysisas a key assessment tool for mergers, acquisitions, or major integrations. SWOT helps organizations understandinternal capabilities (strengths/weaknesses)andexternal market factors (opportunities/threats). This is critical when combining practices and cultures to ensure strengths are leveraged and weaknesses are mitigated. Customer satisfaction (B) and SLA analysis (D) are narrow operational measures. Change readiness (C) is useful but does not fully assess strategic alignment.

(Reference: ITIL® 4 Strategist DPI, section on "Assessment methods – SWOT analysis in organizational change")