ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

It requires a specific tool

It is performance driven and measureable

It provides generic technical skills and resources

It does not react to a specific trigger

A function responsible for facilities management and building control systems

A function that provides hardware repair services for technology involved in the delivery of service to customers

Senior managers responsible for all staff within the technical support function

A function that includes providing technical expertise and overall management of the IT infrastructure

Defining where the vendor of an application should be located

Ensuring that the required functionality is available to achieve the required business outcome

Deciding who the vendor of storage devices will be

Agreeing the service levels for the service supported by the application