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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which role is accountable for the operational management of a process?

Options:

A.

Process practitioner

B.

Process manager

C.

Service manager

D.

Change manager

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Question 2

What are underpinning contracts used to document?

Options:

A.

The provision of IT services or business services by a service provider

B.

The provision of goods and services by third party suppliers

C.

Service levels that have been agreed between the internal service provider and their customer

D.

Metrics and critical success factors (CSFs) for internal support teams

Question 3

Which of the following statements BEST describes the aims of release and deployment management?

Options:

A.

To build, test and deliver the capability to provide the services specified by service design

B.

To ensure that each release package specified by service design consists of a set of related assets and service components

C.

To ensure that all changes can be tracked, tested and verified if appropriate

D.

To record and manage deviations, risks and issues related to the new or changed service

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