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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

What is a RACI model used for?

Options:

A.

Performance analysis

B.

Recording configuration items

C.

Monitoring services

D.

Defining roles and responsibilities

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Question 2

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

Options:

A.

Service level management

B.

Service portfolio management

C.

Request fulfilment

D.

Demand management

Question 3

Which of the following areas would technology help to support during the service lifecycle?

1. Data mining and workflow

2. Measurement and reporting

3. Release and deployment

4. Process design

Options:

A.

2 and 3 only

B.

2 and 4 only

C.

1 and 3 only

D.

All of the above

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