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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

Options:

A.

A service object

B.

An incident

C.

A change

D.

A known error

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Question 2

What is a RACI model used for?

Options:

A.

Performance analysis

B.

Recording configuration items

C.

Monitoring services

D.

Defining roles and responsibilities

Question 3

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

Options:

A.

Service level management

B.

Service portfolio management

C.

Request fulfilment

D.

Demand management

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