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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

In which of the following areas would ITIL complementary guidance provide assistance?

1. Adapting best practice for specific industry sectors

2. Integrating ITIL with other operating models

Options:

A.

Both of the above

B.

Neither of the above

C.

Option 1 only

D.

Option 2 only

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Question 2

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

Options:

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

Question 3

Which role is accountable for the operational management of a process?

Options:

A.

Process practitioner

B.

Process manager

C.

Service manager

D.

Change manager

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