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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which one of the following is the BEST description of a relationship in service asset and configuration management?

Options:

A.

Describes the topography of the hardware

B.

Describes how the configuration items (CIs) work together to deliver the services

C.

Defines which software should be installed on a particular piece of hardware

D.

Defines how version numbers should be used in a release

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Question 2

Which is the BEST definition of a supplier?

Options:

A.

It is a third party responsible for supplying goods or services that are required to deliver IT services

B.

It is a shared services unit that is responsible for supplying goods or services that are required to

deliver IT services

C.

It is a third party with responsibility for supplying goods or services that is agreed through an

operational level agreement

D.

It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

Question 3

Which of the following options is a hierarchy that is used in knowledge management?

Options:

A.

Wisdom - Information - Data - Knowledge

B.

Data - Information - Knowledge - Wisdom

C.

Knowledge - Wisdom - Information - Data

D.

Information - Data - Knowledge - Wisdom

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