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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

What is a characteristic of a process?

Options:

A.

It requires a specific tool

B.

It is performance driven and measureable

C.

It provides generic technical skills and resources

D.

It does not react to a specific trigger

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Question 2

Which one of the following is the BEST description of a relationship in service asset and configuration management?

Options:

A.

Describes the topography of the hardware

B.

Describes how the configuration items (CIs) work together to deliver the services

C.

Defines which software should be installed on a particular piece of hardware

D.

Defines how version numbers should be used in a release

Question 3

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Options:

A.

Yes: for information purposes, a known error record can be created at any time it is prudent to do so

B.

No: the Known Error should be created before the problem is logged

C.

No: a known error record is created when the original incident is raised

D.

No: a known error record should be created with the next release of the service

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