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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

What do customer perceptions and business outcomes help to define?

Options:

A.

The value of a service

B.

Governance

C.

Total cost of ownership (TCO)

D.

Key performance indicators (KPIs)

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Question 2

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

Options:

A.

Availability management

B.

Capacity management

C.

Design coordination

D.

Release management

Question 3

Which statement about the service portfolio is TRUE?

Options:

A.

The service portfolio includes all services except those managed by third parties

B.

It is an integral part of the service catalogue

C.

It allows the organization unlimited resources when planning for new service deployments

D.

It represents all resources presently engaged or being released in various stages of the service lifecycle

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