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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

What do customer perceptions and business outcomes help to define?

Options:

A.

The value of a service

B.

Governance

C.

Total cost of ownership (TCO)

D.

Key performance indicators (KPIs)

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Question 2

Which one of the following functions would be responsible for the management of a data centre?

Options:

A.

Technical management

B.

Service desk

C.

Application management

D.

Facilities management

Question 3

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

Options:

A.

Availability management

B.

Capacity management

C.

Design coordination

D.

Release management

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