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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Options:

A.

Service Strategy

B.

Continual Service Improvement

C.

Service Operation

D.

Service Design

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Question 2

Which one of the following is the BEST description of a relationship in service asset and configuration management?

Options:

A.

Describes the topography of the hardware

B.

Describes how the configuration items (CIs) work together to deliver the services

C.

Defines which software should be installed on a particular piece of hardware

D.

Defines how version numbers should be used in a release

Question 3

Which one of the following do technology metrics measure?

Options:

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

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