ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

The change management process owner

The change advisory board (CAB)

The service owner

The continual service improvement manager

1, 2 and 3 only

1, 3 and 4 only

2, 3 and 4 only

All of the above

It is a third party responsible for supplying goods or services that are required to deliver IT services

It is a shared services unit that is responsible for supplying goods or services that are required to

deliver IT services

It is a third party with responsibility for supplying goods or services that is agreed through an

operational level agreement

It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group