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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

Options:

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

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Question 2

Which of the following BEST describes technical management?

Options:

A.

A function responsible for facilities management and building control systems

B.

A function that provides hardware repair services for technology involved in the delivery of service to customers

C.

Senior managers responsible for all staff within the technical support function

D.

A function that includes providing technical expertise and overall management of the IT infrastructure

Question 3

What are underpinning contracts used to document?

Options:

A.

The provision of IT services or business services by a service provider

B.

The provision of goods and services by third party suppliers

C.

Service levels that have been agreed between the internal service provider and their customer

D.

Metrics and critical success factors (CSFs) for internal support teams

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