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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

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Question 2

In service design, which term describes services, technologies and tools?

Options:

A.

People

B.

Partners

C.

Products

D.

Processes

Question 3

Which is the BEST definition of a supplier?

Options:

A.

It is a third party responsible for supplying goods or services that are required to deliver IT services

B.

It is a shared services unit that is responsible for supplying goods or services that are required to

deliver IT services

C.

It is a third party with responsibility for supplying goods or services that is agreed through an

operational level agreement

D.

It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

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