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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which of the following BEST describes technical management?

Options:

A.

A function responsible for facilities management and building control systems

B.

A function that provides hardware repair services for technology involved in the delivery of service to customers

C.

Senior managers responsible for all staff within the technical support function

D.

A function that includes providing technical expertise and overall management of the IT infrastructure

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Question 2

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

Options:

A.

A service object

B.

An incident

C.

A change

D.

A known error

Question 3

Which of the following identifies the purpose of design coordination?

Options:

A.

Provide a single point of control for all activities and processes within the service design stage of the lifecycle

B.

Ensuring all service designs have availability designed into them

C.

Designing of all the links between every service design process and all other processes in the service lifecycle

D.

Control of all supplier relationships from design right through to the production environment

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