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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which areas of service management can benefit from automation?

1. Design and modeling

2. Reporting

3. Pattern recognition and analysis

4. Detection and monitoring

Options:

A.

1, 2 and 3 only

B.

1, 3 and 4 only

C.

2, 3 and 4 only

D.

All of the above

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Question 2

Which one of the following is the purpose of service level management?

Options:

A.

To carry out the service operations activities needed to support current IT services

B.

To ensure that sufficient capacity is provided to deliver the agreed performance of services

C.

To create and populate a service catalogue

D.

To ensure that an agreed level of IT service is provided for all current IT services

Question 3

Which process is responsible for providing the rights to use an IT service?

Options:

A.

Incident management

B.

Access management

C.

Change management

D.

Request fulfillment

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