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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which process is responsible for providing the rights to use an IT service?

Options:

A.

Incident management

B.

Access management

C.

Change management

D.

Request fulfillment

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Question 2

Which one of the following do technology metrics measure?

Options:

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

Question 3

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Options:

A.

Service Strategy

B.

Continual Service Improvement

C.

Service Operation

D.

Service Design

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