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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

What is a RACI model used for?

Options:

A.

Performance analysis

B.

Recording configuration items

C.

Monitoring services

D.

Defining roles and responsibilities

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Question 2

What are customers of IT services who do NOT work in the same organization as the service provider known as?

Options:

A.

Strategic customers

B.

External customers

C.

Valued customers

D.

Internal customers

Question 3

Which is the BEST definition of a supplier?

Options:

A.

It is a third party responsible for supplying goods or services that are required to deliver IT services

B.

It is a shared services unit that is responsible for supplying goods or services that are required to

deliver IT services

C.

It is a third party with responsibility for supplying goods or services that is agreed through an

operational level agreement

D.

It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

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