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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which statement about the service portfolio is TRUE?

Options:

A.

The service portfolio includes all services except those managed by third parties

B.

It is an integral part of the service catalogue

C.

It allows the organization unlimited resources when planning for new service deployments

D.

It represents all resources presently engaged or being released in various stages of the service lifecycle

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Question 2

A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.

What has taken place within the SLA target?

Options:

A.

A functional escalation

B.

A service level escalation

C.

An incident resolution

D.

A hierarchic escalation

Question 3

Service transition contains detailed descriptions of which processes?

Options:

A.

Change management, service asset and configuration management, release and deployment management

B.

Change management, capacity management event management, service request management

C.

Service level management, service portfolio management, service asset and configuration management

D.

Service asset and configuration management, release and deployment management, request fulfilment

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