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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Which one of the following functions would be responsible for the management of a data centre?

Options:

A.

Technical management

B.

Service desk

C.

Application management

D.

Facilities management

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Question 2

Which two elements of financial management for IT services are mandatory?

Options:

A.

Budgeting and charging

B.

Accounting and charging

C.

Budgeting and accounting

D.

Costing and charging

Question 3

Which of the following CANNOT be provided by a tool?

Options:

A.

Knowledge

B.

Information

C.

Wisdom

D.

Data

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