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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

Options:

A.

The IT director

B.

The process owner

C.

The service owner

D.

The customer

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Question 2

Which of the following identifies the purpose of design coordination?

Options:

A.

Provide a single point of control for all activities and processes within the service design stage of the lifecycle

B.

Ensuring all service designs have availability designed into them

C.

Designing of all the links between every service design process and all other processes in the service lifecycle

D.

Control of all supplier relationships from design right through to the production environment

Question 3

Which one of the following is the BEST description of a relationship in service asset and configuration management?

Options:

A.

Describes the topography of the hardware

B.

Describes how the configuration items (CIs) work together to deliver the services

C.

Defines which software should be installed on a particular piece of hardware

D.

Defines how version numbers should be used in a release

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