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ITIL-Foundation Exam Dumps : ITIL Foundation Certification - IT Service Management

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ITIL Foundation Certification - IT Service Management Questions and Answers

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Question 1

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

Options:

A.

A service object

B.

An incident

C.

A change

D.

A known error

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Question 2

A process owner has been identified with an "I" in a RACI matrix.

Which one of the following would be expected of them?

Options:

A.

Be accountable for the outcome of an activity

B.

Perform an activity

C.

Be kept up-to-date on the progress of an activity

D.

Manage an activity

Question 3

Which of the following statements BEST describes the aims of release and deployment management?

Options:

A.

To build, test and deliver the capability to provide the services specified by service design

B.

To ensure that each release package specified by service design consists of a set of related assets and service components

C.

To ensure that all changes can be tracked, tested and verified if appropriate

D.

To record and manage deviations, risks and issues related to the new or changed service

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