ITIL-4-Practitioner-Release-Management Exam Dumps : ITIL 4 Practitioner: Release Management Exam

The purpose of the release management practice in ITIL 4 is to make new and changed services and features available for use by ensuring a controlled and efficient release process. According to theITIL® 4 Practitioner: Release Managementdocument, the purpose is defined as:"The purpose of the release management practice is to make new and changed services and features available for use"(Section 2.1). This focuses on delivering value to service consumers by enabling them to use improved or new services quickly and effectively.

Option A focuses on the service operations team performing tests, which is part of the release process but not the primary value perceived by service consumers.

Option B mentions reducing business losses for the operations team, which is an internal benefit, not a direct value for consumers.

Option C aligns directly with the purpose: "the quick use of improved services after new service features have been made available" reflects the consumer-facing value of release management—ensuring they can benefit from new or improved services promptly.

Option D focuses on mitigating the service provider’s risks, which is a provider-centric benefit, not a consumer-focused value statement.

Thus, the correct answer is C, as it directly addresses the value to service consumers by emphasizing the availability and usability of improved services, aligning with the ITIL 4 definition of release management’s purpose.

The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL® 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).

Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.

Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.

Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.

Option D (Release execution) is the process of deploying a release, not developing or standardizing models.

The correct answer is B, as it directly relates to standardizing release preparation through model development.

TheITIL® 4 Practitioner: Release Managementdocument explains the difference between push and pull approaches in release management:"In a push approach, updates are deployed to users without giving them a choice, often to ensure compliance or security. In a pull approach, users can choose when to adopt updates"(Section 3.2.3).

Option A (A ‘pull’ approach) is incorrect because a pull approach allows users to choose when to accept updates, which contradicts the scenario.

Option B (A ‘push’ approach) is correct, as the policy of not allowing users to choose means the updates are automatically deployed to them, fitting the definition of a push approach.

Option C (Continuous delivery) and Option D (Continuous integration) are development practices, not release deployment strategies. Continuous delivery involves making releases available frequently, but it doesn’t specify whether users must accept them (push) or can choose (pull).

The scenario describes a push approach, making B the correct answer.