Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
Which of the following describes a value stream?
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
WhichTWOfactors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users
Which is an example of an approach to managing a business relationship in a clear domain?
Which activity is the responsibility of the ‘sponsor’ role?
Which is NOT an input to the ‘Managing business relationship journeys’ process?
WhichBESTdescribes the service relationship journey?
Which is an example of ‘Analysing the Voice of the customer’?
An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.
What should this team do NEXT?
Which activity in the ‘managing business relationship journeys’ process executes the activities for the business relationship journey?
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