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E2 Exam Dumps : Project and Relationship Management

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Project and Relationship Management Questions and Answers

Question 1

The manager of Company A has decided to upgrade the IT systems in 18 months time. Although the employees understand the need and benefits from the change there is still some resistance from fear of the unknown and a question mark over the security of their jobs.

 

Which TWO of the methods below for dealing with change are most appropriate under these circumstances?

Options:

A.

Coercion

B.

Education and communication

C.

Facilitation and support

D.

Participation

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Question 2

A manager is introducing a new bonus scheme into the business that will affect ail employees.

Using Likert's model he follows a benevolent authoritative style of management.

Which of the following best describes the way he introduced the new bonus scheme?

Options:

A.

He made the decision to introduce the new scheme and enforced it ctcross the business with no discussion or debate.

B.

He makes the decision to introduce the new scheme and sells the idea to employees in order to get buy-in.

C.

He asks for suggestions on whether to introduce the scheme but makes the final decision

D.

He allows staff to make the decision but offers support and advice.

Question 3

John is a young management accountant who, after completing his examinations recently, was put in charge of a small established accounts department.

 

At his first progress review with his superior, he was very confident and enthusiastic about numerous initiatives. John expressed disappointment that his staff were so reactionary and uncooperative.

 

It would seem most of the staff reporting to John are dissatisfied about his leadership. The younger ones are frightened of him and they say he his always in a hurry. The older ones who have worked in the department for years are worried about John's risky decisions. Others resent him and are frustrated that John never listens to their ideas.

 

Which behaviour should John adopt to improve motivation in the department?

Options:

A.

John should dismiss the older staff and send the younger staff on training and take on an autocratic style of management.

B.

John should create time for one to ones with his staff and take on a participative style of management. Improving communication with regular briefings.

C.

John should not do anything as he will see things settle down over time and take on a more laissez-faire style of management.

D.

John should hire some external business consultants to overhaul the working practices and find solutions to get the department back on track.