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W is the supervisor of the house-keeping team in a large hotel. X, a member of the team, is consistently late to work which means that other team members have to perform extra work. A number of team members have also complained to W about X's aggressive behaviour. Two months ago W spoke to X informally about these issues and for a short period things improved.

But it is now clear that X is again displaying unacceptable behaviour and upsetting colleagues. W knows further action must now be taken to deal with the situation.

With reference to the disciplinary process, which is the best course of action for W to take?

Options:

Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

Issue a formal verbal warning via a formal interview, with a record of the interview kept on file.

Reduce the paid hours allocated to X as a temporary punishment until the behaviour improves.

Speak to X informally in a private office and ask that X improves their behaviour and apologises to colleagues.

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Question 2

Someone who is assertive and uncooperative is using which conflict handling strategy?

Options:

Competing

Avoiding

Collaborating

Accommodating

Question 3

Various methods of communication are available, including face to face, by telephone or online.

Which THREE of the following interactions are best conducted face to face?

Options:

Discussion of the proposed strategy for the company between its senior managers.

Booking hotel accommodation.

Conducting a training session on how to administer life-saving first aid.

Purchasing a well known brand of printer cartridges.

Arranging the details of a joint venture with a new partner from a foreign country.

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Project and Relationship Management Questions and Answers

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