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W is the supervisor of the house-keeping team in a large hotel. X, a member of the team, is consistently late to work which means that other team members have to perform extra work. A number of team members have also complained to W about X's aggressive behaviour. Two months ago W spoke to X informally about these issues and for a short period things improved.

But it is now clear that X is again displaying unacceptable behaviour and upsetting colleagues. W knows further action must now be taken to deal with the situation.

With reference to the disciplinary process, which is the best course of action for W to take?

Options:

Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

Issue a formal verbal warning via a formal interview, with a record of the interview kept on file.

Reduce the paid hours allocated to X as a temporary punishment until the behaviour improves.

Speak to X informally in a private office and ask that X improves their behaviour and apologises to colleagues.

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Question 2

A Company achieves its competitive advantage by adopting a positioning view to strategy setting.

Which TWO of the technical models below are most suited to this approach?

Options:

Michael Porter's Value Chain.

PESTEL analysis.

Michael Porter's Five Forces model.

Resource Audit.

Question 3

Which THREE of the following are determinants of national competitive advantage outlined in Porter's Diamond?

Options:

Demand Conditions

Factor Conditions

Related and Competitive Industries

Firm, Strategy, Structure and Rivalry

Firm Infrastructure

Technology Development

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