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The manager of Company A has decided to upgrade the IT systems in 18 months time. Although the employees understand the need and benefits from the change there is still some resistance from fear of the unknown and a question mark over the security of their jobs.

Which TWO of the methods below for dealing with change are most appropriate under these circumstances?

Options:

Coercion

Education and communication

Facilitation and support

Participation

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Question 2

A building project for developing new homes to customers' own specification is behind schedule and will incur penalty payments if the next milestone is not achieved on time.

Which of the following strategies would be appropriate in order to get the project back on track and that will not compromise customer satisfaction and could still minimse the overall cost of development?

Select All that apply.

Options:

Motivate labour resources to work smarter.

Identify activities that are not adding value.

Reduce the specification for the project build.

Consider increasing the number of builders working on the project each day.

Question 3

The Board of organisation Y has authorised an upgrade to its computerised finance system.

The Finance Director, X, has been tasked with managing this project. X has been requested to consult with stakeholders, in order that a Project Initiation Document (PID) may be produced.

What are the TWO main uses of a PID?

Options:

To ensure that the project is broken down into work packages and a Work Breakdown Structure be produced.

To produce a risk assessment of both internal and external risks that are likely to effect the project, and alternative actions to reduce the risks.

To ensure that the project has a complete sound basis before any major commitment to the project.

To act as a base document against which the project can be managed for progress, change management issues, and ongoing viability issues.

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