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Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers

Question 1

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

Options:

A.

in the shift plan

B.

in a graph

C.

in a table

D.

in the basic data

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Question 2

Which type of dialer tries to balance the drop rate with the dial factor?

Options:

A.

Progressive Dialer

B.

Preview Dialer

C.

Power Dialer

D.

Mechanical Dialer

Question 3

In which section can you enable the ability to change topic names?

Options:

A.

Service > Telephony Settings

B.

System > Reporting Settings

C.

System > PBX Settings

D.

Service > Special Settings