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Certification Exams with Helpful Questions And Answers

Avaya Oceanalytics insights Integration and Support Questions and Answers

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Question 1

A customer is troubleshooting an issue with an agent real-time feed on the OSA server, and they want to check the events coming from the REF component to OSA when an agent status is changed from Ready to Not-Ready. They have put a tail command to monitor the log events, but are not seeing any relevant messages.

Before tracing, what is the minimum log level to be set in the OSA log?

Options:

A.

Debug

B.

Notice

C.

Info

D.

Warning

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Question 2

Which historical report can be used to display the performance and productivity of an agent by Channels for the current interval?

Options:

A.

Account by Agent

B.

Agent Performance Summary

C.

Agent Compare

D.

Agent by Routing Service

Question 3

In Avaya Analytics™ 3.5, which component is responsible for the Real-Time Data Store and for Real-Time Reports?

Options:

A.

Oracle® Stream Analytics

B.

Oracle® Database

C.

Oracle® Business Intelligence

D.

Streams Server

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