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Avaya Oceanalytics insights Integration and Support Questions and Answers

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Question 1

Avaya Analytics™ provides Realtime reporting functionality using which user interface?

Options:

A.

Swagger® Realtime Interface

B.

Oracle® Business Intelligence

C.

Avaya Oceana® Workspaces

D.

Microsoft® Business Intelligence

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Question 2

To confirm that there are no errors preventing the OSA server from running successfully, which three log files can the customer review after installing the OSA Server? (Choose three.)

Options:

A.

AdminData.log – Monitor for Admin data PUMPUP events.

B.

AvayaAnalytics_InputAdaptor.log – Monitor for UCM data PUMPUP events.

C.

AvayaAnalytics_AdminData.log – Monitor for Admin data PUMPUP events.

D.

Server.log – Monitor for Application Errors.

E.

InputAdaptor.log – Monitor for UCM data PUMPUP events.

Question 3

Which historical report can be used to display the performance and productivity of an agent by Channels for the current interval?

Options:

A.

Account by Agent

B.

Agent Performance Summary

C.

Agent Compare

D.

Agent by Routing Service

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