Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box

Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box

Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box

Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box

ED Work Flows are not required while Task Bundles are present in the Engagement Designer.

ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)

ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.

ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

RSS Feeds

Recipient Addresses

Keyword Groups

Out Of Hours

URL Filtering