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Avaya Oceana - Solution Integration Exam Questions and Answers

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Question 1

While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature for Agents?

Options:

A.

Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box

B.

Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box

C.

Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box

D.

Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box

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Question 2

Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)

Options:

A.

Avaya Co-Browse

B.

Secondary Omnichannel Datastore

C.

Rackspace instance

D.

Avaya Chat Servers APS

E.

An additional license from Avaya

Question 3

Avaya Oceana® routed calls require two Communication Manager (CM) variables:

  • Routing Vector requires a variable used to collect Agent ID.
  • Avaya Oceana® solution vectors require a Persistent variable.

Which two purposes do these variables serve in CM? (Choose two.)

Options:

A.

To hold Agent ID from Adjunct Route response message

B.

To distinguish between RONA and Adjunct Routed Elite Anchored calls

C.

To hold the customer ANI to perform Adjunct Route

D.

To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls

E.

To hold UUID information to be shared with Avaya Oceana®

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