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Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Questions and Answers

Question 1

When settings up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.

Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

Options:

A.

Add the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.

B.

Use the default entry in the Network Address (AppSvr) field from the EPM Servers page.

C.

Add the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.

D.

Enter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.

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Question 2

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?

Options:

A.

Speech server

B.

Media Processing Platform

C.

Auxiliary EPM

D.

Primary EPM

Question 3

On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.

When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

Options:

A.

Agents with the longest idle time are reserved for an eligible job

B.

Priority of calls in the queue

C.

Priority of the job task

D.

Agent skill level