Avaya 3314 Practice Exam Dumps 2025

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Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Questions and Answers

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Question 1

On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.

When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

Options:

A.

Agents with the longest idle time are reserved for an eligible job

B.

Priority of calls in the queue

C.

Priority of the job task

D.

Agent skill level

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Question 2

You ate installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura® Experience Portal (AAEP), in a multiple Experience Portal Manager (EPM) configuration.

On which server must the POM EPMS (POM EPM) plug-in be installed?

Options:

A.

A Media Processing Platform (MPP) server

B.

The remote application server

C.

An auxiliary EPM server

D.

The primary EPM server

Question 3

Which are the three exit reasons to filter the ICR CCA session detail report? (Choose three.)

Options:

A.

Call Completed

B.

Call Failed

C.

Call Completed in SSA

D.

Call Routed

E.

Call Transferred

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