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ITIL-DSV Exam Dumps : ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Question 1

A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?

Options:

A.

Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing the requirements

B.

Work with the customer to identify the requirements for utility and warranty and inform the users of what has been agreed

C.

Hold a workshop with the customer to develop a solution for the document storage service and obtain their agreement before starting development

D.

Arrange a number of workshops with the users to identify a set of requirements and obtain theiragreement before commencing development

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Question 2

An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?

Options:

A.

Measurable financial targets to optimize the value of the service and total cost of ownership.

B.

Utility based requirements linked to the current service solution to reduce the impact during the digital transformation.

C.

Measurable outcomes and goals giving the service provider the opportunity to take ownership of the service it is providing.

D.

Value-based value streams to be followed by the service provider with clear and measurable targets.

Question 3

Which of the following is an advantage of a user community?

Options:

A.

Super users are always available to help out users.

B.

Peer support will reduce the risk of privacy violations.

C.

Demand for user support decreases from the service provider.

D.

A user community does not require any interference from the service provider.