ITIL Related Exams
ITIL-DSV Exam

A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?
An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?
Which of the following is an advantage of a user community?