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Exin ISO20KF Exam With Confidence Using Practice Dumps

Exam Code:
ISO20KF
Exam Name:
ISO / IEC 20000 Foundation
Certification:
Exin Other Certification
Vendor:
Exin
Questions:
116
Last Updated:
Apr 30, 2025
Exam Status:
Stable
Exin ISO20KF

ISO20KF: Exin Other Certification Exam 2025 Study Guide Pdf and Test Engine

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ISO / IEC 20000 Foundation Questions and Answers

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Question 1

The quality of a product may be assessed by elements such as its appearance, usefulness and

robustness. Which element can be used to assess the quality of a service?

Options:

A.

How much the service costs compared to other providers of the service

B.

How much the service costs divided by an average of evaluation scores

C.

How well the service meets customer and user expectations

D.

The number of people purchasing that service

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Question 2

For which type of organizations is ISO/IEC 20000 appropriate for use?

Options:

A.

for organizations to confirm that all of the ITIL® guidelines have been implemented

B.

for organizations which need to demonstrate alignment to customer requirements

C.

for organizations wishing to certify their services

D.

for tool vendors to specify the Service Provider's processes

Question 3

In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?

Options:

A.

The plan defines the tools as appropriate to support the processes.

B.

The plan details the effects of new technologies and techniques on capacity.

C.

The plan does not state any tools requirements.

D.

The plan lists how every individual process is supported by a tool.

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