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MB-910 Leak Questions

Page: 10 / 11
Total 143 questions

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Question 37

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.

You need to proactively monitor customer’s equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Dynamics 365 Remote Assist integration

B.

Dynamics 365 mobile app

C.

Azure IoT Central

D.

Azure IoT Hub

Question 38

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Dynamics 365 Customer Insights

B.

Dynamics 365 Sales Enterprise

C.

Dynamics 365 Sales Insights

D.

LinkedIn Sales Navigator

Question 39

A company is using Dynamics 365.

The company plans to converse with customers through social media.

You need to recommend a solution that provides conversation with customers.

What should you recommend?

Options:

A.

Dynamics 365 Customer Service

B.

Dynamics 365 Customer Insights

C.

Dynamics 365 Customer Voice

D.

Omnichannel for Customer Service

Question 40

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.

You need to identify actions that affect lead scores.

Which two actions should you identify? Each correct answer is a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

webpage visits

B.

phone calls

C.

form submissions

D.

event payments

Page: 10 / 11
Total 143 questions