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Microsoft Dynamics 365 Fundamentals MB-910 Passing Score

Page: 6 / 11
Total 143 questions

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Questions and Answers

Question 21

A company is implementing Dynamics 365 Customer Service. You need to recommend features that will meet the requirements.

Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Options:

Question 22

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.

The management team wants to understand the benefits of the Dynamics 365 App for Outlook.

You need to explain the available features.

Which two features should you explain?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Track an email from Outlook to an existing sales order in Dynamics 365 Sales.

B.

Create a Dynamics 365 email template.

C.

Synchronize an appointment created in Dynamics 365 Sales to Outlook.

D.

Synchronize a custom field in the contact table to a user-defined field in Outlook.

Question 23

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for

repairs. Work orders are created for repairs. No customizations have been made.

A work order status must be automatically changed to the correct stage when resources are booked.

Which three bookable resource statuses should you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Scheduled

B.

On Break

C.

Traveling

D.

Closed-Posted

E.

Open-Unscheduled

Question 24

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.

Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Generate leads from LinkedIn.

B.

Create email templates for LinkedIn messages.

C.

Schedule and publish social posts.

D.

Create and publish events on LinkedIn.

Page: 6 / 11
Total 143 questions