ITIL ITIL-4-Foundation Actual Questions

ITIL 4 Foundation Exam Questions and Answers

Question 5

Which service value chain activity deals with the purchase of new products?

Options:

Engage

Obtain/build

Plan

Improve

Question 6

Which practice has a purpose that involves creating closer, more collaborative relationships?

Options:

Suppler management

Information security management

Release management

Service configuration management

Question 7

Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review in order to meet their needs?

Options:

incident management

Continual improvement

Service request management

Change enablement

Question 8

Which statement about a 'continual improvement register (CIR)' is TRUE?

Options:

Used to help plan changes, assist in communication, avoid conflicts, and assign resources

Used to select the right method, model or technique for identifying improvements

Used to track and manage improvement ideas from identification through to final action

Used to provide a formal description of one or more services, designed to address the needs of a target consumer group

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ITIL ITIL-4-Foundation Actual Questions

ITIL 4 Foundation Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce