Pearson ITIL-4-Foundation New Attempt

ITIL 4 Foundation Exam Questions and Answers

Question 9

What considerations influence the supplier strategy of an organization?

Contracts and agreements

Type of cooperation with suppliers

Corporate culture of the organization

Level of formality

Question 10

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

Service desk

Service request management

Service level management

Service configuration management

Question 11

Which two practices use workarounds?

Change enablement and continual improvement

Change enablement and problem management

Problem management and incident management

Incident management and continual improvement

Question 12

Which statement about change management is CORRECT?

It optimizes overall business risk

It optimizes financial exposure

It ensures that all changes are authorized by the change advisory board (CAB)

It ensures that service requests follow the normal change management process