Pearson ITIL-4-Foundation New Attempt

ITIL 4 Foundation Exam Questions and Answers

Question 9

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Optimize and automate

Question 10

What is warranty?

Assurance that a product or service will meet agreed requirements

The amount of money spent on a specific activity or resource

The functionality offered by a product or service to meet a particular need

The perceived benefits, usefulness and importance of something

Question 11

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Supplier management

Service desk

Problem management

Relationship management

Question 12

How does information about problems and known errors contribute to 'incident management'?

It enables the reassessment of known erros

It enables quick and efficient diagnosis of incidents

It removes the need for collaboration during incident resolution

It removes the need for regular customer updates