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Changed ITIL-4-Foundation Exam Questions

Page: 6 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 21

Which ITIL concept describes governance?

Options:

A.

The service value system

B.

The service value chain

C.

The seven guiding principles

D.

The four dimensions of service management

Question 22

Identify the missing word in the following sentence.

A user is [?] that uses services.

Options:

A.

an organization

B.

a role

C.

a team

D.

a supplier

Question 23

In which step of the ‘continual improvement model’ is an improvement plan implemented?

Options:

A.

What is the vision?

B.

How do we get there?

C.

Take action

D.

Did we get there?

Question 24

Which is an external input to the service value chain?

Options:

A.

The ‘improve’ value chain activity

B.

An overall plan

C.

Customer requirements

D.

Feedback loops

Page: 6 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF