ITIL 4 ITIL-4-Foundation Passing Score

ITIL 4 Foundation Exam Questions and Answers

Question 17

Which is one of the five aspects of service design?

Management information systems and tools

Risk analysis and management approach

Management policy for business case creation

Corporate governance and policy

Question 18

Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

Optimize and automate

Start where you are

Focus on value

Progress iteratively with feedback

Question 19

Which is handled as a service request?

An investigation to identify the cause of an incident

A compliment about an IT support team

The failure of an IT service

An emergency change to implement a security patch

Question 20

Which describes the utility of a service?

A service that is fit for use

A service that meets its service level targets

A service that increases constraints on the consumer

A service that supports the performance of the consumer