Online ITIL-4-Foundation Questions Video

ITIL 4 Foundation Exam Questions and Answers

Question 33

Which practice establishes a channel between the service provider and its users?

Relationship management

Change enablement

Supplier management

Service desk

Question 34

Which is an objective of the design coordination process?

To produce service design packages and ensure they are handed over to service transition

To assess and evaluate all changes and their impact on service designs

To document the initial structure and relationship between services and customers

To gather and document new service level requirements from the customer

Question 35

What is important for a ‘continual improvement register’ (CIR)?

Improvement ideas are documented, assessed and prioritized

Improvement ideas from many sources are kept in a single CIR

Improvement ideas that are not being actioned immediately are removed from the CIR

Improvement ideas are tested, funded and agreed

Question 36

Which practice recommends using tools for collaboration and the automated matching of symptoms?

Problem management

Service level management

Incident management

Service request management