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ITIL-4-Foundation Questions Bank

Page: 4 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 13

What should be done first when applying the 'focus on value' guiding principle?

Options:

A.

Identify all suppliers and partners involved in the service

B.

Determine the cost of providing the service

C.

Identify the outcomes that the service facilitates

D.

Determine who the service consumer is in each situation

Question 14

A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

Options:

A.

outputs

B.

outcomes

C.

costs

D.

risks

Question 15

Which service management dimension is focused on activities and how these are coordinated?

Options:

A.

Partners and suppliers

B.

Information and technology

C.

Value streams and processes

D.

Organizations and people

Question 16

What includes governance as a component?

Options:

A.

Practices

B.

The service value chain

C.

The service value system

D.

The guiding principles

Page: 4 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF