ITIL ITIL-4-Foundation Based on Real Exam Environment

ITIL 4 Foundation Exam Questions and Answers

Question 25

What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

The problem record is deleted

The problem remains in the known error status

A change request is submitted to change control

Problem management restores the service as soon as possible

Question 26

Which function is responsible for the management of a data centre?

Technical management

Service desk

Application management

Facilities management

Question 27

Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

Relationship management

Change control

Release management

Monitoring and event management

Question 28

Which statement about the ‘four Ps’ of service design is CORRECT?

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics