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Impact analysis is a technique designed to identify the full consequences of a change within an organization. It provides a structured approach for examining a proposed change to identify as many of the negative impacts or consequences of the change as possible. This analysis is crucial for understanding the ripple effects of changes and preparing for them, ensuring that the organization can adapt smoothly and maintain its operations effectively.

To ensure high-quality relationships between requirements, the criteria are that they should be consistent (logically aligned without contradictions) and correct (accurately represent the intended relationships and dependencies).

Exact Extract from BABOK® Guide v3 – Section 5.1: Trace Requirements:

“Relationships between requirements should be clearly defined, consistent, and correct to support impact analysis and traceability.”

The BABOK® Guide emphasizes the importance of collaboration when inconsistencies are found between elicitation results. It suggests that business analysts should work together with stakeholders to resolve variations identified in the results. This collaborative approach is essential for ensuring that the information is consistent and accurately represented, and it helps to uncover any discrepancies or ambiguities early in the process, which can prevent costly errors or delays later on.

The correct answer is C . In ECBA/BABOK, Confirm Elicitation Results is performed to ensure that the information gathered during elicitation is accurate and consistent with stakeholder understanding , and interviews are one of the techniques that can be used to communicate individually with stakeholders for that purpose. That makes the main objective here verifying that the requirements truly reflect the interviewees’ needs and expectations.

Option A is too narrow because usability and interface design feedback may be discussed in some interviews, but the question is specifically about confirming elicitation results , which is broader than UI feedback.

Option B is incorrect because ensuring that the CRM system meets all technical specifications is more related to solution design, verification, or testing activities, not the primary purpose of interviews used to confirm elicitation results.

Option D is incorrect because budget and resource allocation are not the main focus of this elicitation confirmation activity. The emphasis is on validating the captured needs and expectations with stakeholders.