PEGAPCDC87V1 Exam Dumps : Certified Pega Decisioning Consultant (PCDC) 87V1

To prevent the same offer from being shown repeatedly to a customer, the correct suppression rule is to suppress an action for 10 days if there are five impressions for the web channel in the last 14 days. This ensures that after a customer has been presented with the same offer five times within a 14-day period, they will not see that offer for the next 10 days, thereby preventing offer fatigue.

Ensuring Latest Customer Information: To ensure that the outbound run always uses the latest customer information, you need to select the "Refresh the audience" option. This setting ensures that the audience is refreshed with the most recent customer data before the campaign is executed.

Implementation: Navigate to the campaign configuration and select the option to refresh the audience before running the campaign. This guarantees that any changes or updates to the customer data are taken into account.

Paul cannot see the Reward card offer due to the contact policies defined by U+ Bank:

Contact Policies Defined:

Policy 1: Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.

Policy 2: Suppress the Reward card offer for 7 days if it is rejected twice in any channel in the last 7 days.

Paul’s Rejection History:

Paul has rejected other credit card offers twice on the web channel and once in the contact center within the last 15 days.

Reason for Suppression:

Due to Policy 1, since Paul has rejected any credit card offer (not specifically the Reward card) three times in any channel in the past 15 days, all credit card offers, including the Reward card offer, are suppressed for 30 days.

Understanding the Suppression Logic:

Step 1: The decision strategy evaluates the rejection history of offers.

Step 2: It applies the contact policies to determine which offers should be suppressed.

Step 3: In this case, the policy conditions are met due to multiple rejections of credit card offers, leading to the suppression of the Reward card offer.

References:

Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Setting constraints, contact policy limits, and controls" section.

Pega documentation on "Managing contact policies".