PEGAPCDC87V1 Exam Dumps : Certified Pega Decisioning Consultant (PCDC) 87V1

 Requirement:

The bank wants to avoid sending promotional emails related to credit card offers to a customer if they have already received one within a limited time period.

 Configuring Suppression Policy:

A suppression policy needs to be defined to prevent over-contacting customers.

Suppression policies automatically put an action on hold after specific criteria are met, such as a customer having already received a promotional email.

This ensures that customers are not bombarded with repeated offers, improving customer experience and adhering to communication limits.

To enable the website to communicate with the Pega Customer Decision Hub and show the Reward Card offer to qualified customers, you need to:

Enable the web channel in the Next-Best-Action Designer's Channel tab. This step activates the web channel for inbound interactions, allowing the system to deliver personalized actions to customers visiting the website.

Map the real-time container to a business structure level. This ensures that the container is correctly linked to the business context, allowing the system to deliver the right offers based on the customer’s interactions with the website.

To limit the number of emails sent to customers irrespective of past outcomes with a particular offer and customer, you can implement customer contact limits. Customer contact limits are used to control the number of interactions a customer can receive over a specific period on a particular channel, ensuring that customers are not overwhelmed with too many messages.