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Free PEGAPCDC87V1 Exam Dumps

Certified Pega Decisioning Consultant (PCDC) 87V1 Questions and Answers

Question 1

U+ Bank, a retail bank, is currently presenting a cashback offer on its website. Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer.

While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45 As business user, what are the two tasks that you define to update the cashback offer? (Chose Two)

Options:

Add a new treatment

Edit an existing treatment

Remove existing treatment

Edit the action details

Edit the engagement policy

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Question 2

U+ Bank a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in lo the web self-service portal. The bank added engagement policy conditions to show the offers based on the banks requirements.

In the Answer Area select the correct engagement policy for each condition.

Options:

Answer:

Explanation:

Correct Engagement Policy Configuration:

The customer must not be flagged as a defaulted borrower

Engagement policy: Eligibility

Customer already owns a higher-value offer

Engagement policy: Applicability

Must be a resident of New York City

Engagement policy: Eligibility

The savings product offers are relevant only if the customer has not explicitly opted out of direct marketing

Engagement policy: Applicability

Inappropriate for customers with a credit score < 300 as they are likely to default

Engagement policy: Suitability

The customer must not be flagged as a defaulted borrower

Eligibility: Eligibility conditions determine whether a customer qualifies for an offer at a basic level. Being flagged as a defaulted borrower is a fundamental criterion to disqualify a customer from receiving certain offers.

[Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], Customer already owns a higher-value offer, Applicability: Applicability conditions are used to determine if an offer is relevant at a specific point in time. If a customer already owns a higher-value offer, presenting another similar offer may not be relevant., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], Must be a resident of New York City, Eligibility: This is another basic qualifying criterion, ensuring that only residents of a specific location are considered for certain offers., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], The savings product offers are relevant only if the customer has not explicitly opted out of direct marketing, Applicability: This condition ensures the relevance of the offer based on the customer’s current status regarding direct marketing preferences., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], Inappropriate for customers with a credit score < 300 as they are likely to default, Suitability: Suitability conditions ensure that offers are in the best interest of the customer. Offering a credit product to someone with a very low credit score might not be suitable given the high risk of default., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], By setting the engagement policies correctly, U+ Bank ensures that the offers shown to customers are appropriate, relevant, and beneficial, thereby improving customer satisfaction and reducing risk., , , ]

Question 3

As a decisioning consultant you are setting up the action hierarchy for MyCo Select the correct action hierarchy level for each of the hierarchy items identified.

Options:

Answer:

Explanation:

Correct Action Hierarchy Levels:

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Action Hierarchy Level: Action

Retention

Action Hierarchy Level: Business Issue

Tablets

Action Hierarchy Level: Group

Service

Action Hierarchy Level: Business Issue

Change address

Action Hierarchy Level: Action

Proactive retention

Action Hierarchy Level: Group

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Action: This is a specific offering or initiative that can be presented to customers. It is a specific action within the broader strategy.

[Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Managing actions", pg. 215], Retention, Business Issue: Retention is a high-level business issue that encompasses various strategies and actions aimed at retaining customers., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding the action hierarchy", pg. 210], Tablets, Group: Tablets fall under a group level which can include various actions related to tablets, such as different models or offers., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding the action hierarchy", pg. 210], Service, Business Issue: Service is a broad category that involves actions and strategies to improve customer service., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding the action hierarchy", pg. 210], Change address, Action: This is a specific operational task or action that a customer might need to take., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Managing actions", pg. 215], Proactive retention, Group: Proactive retention is a specific group within the broader retention business issue, involving targeted actions to proactively retain customers., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding the action hierarchy", pg. 210], By correctly identifying and setting up the hierarchy levels, MyCo ensures that their strategies and actions are organized logically and efficiently within the Pega Customer Decision Hub, facilitating better decision-making and management of customer interactions., , ]

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PEGAPCDC87V1 Exam Dumps : Certified Pega Decisioning Consultant (PCDC) 87V1

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Certified Pega Decisioning Consultant (PCDC) 87V1 Questions and Answers

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