PEGAPCDC87V1 Exam Dumps : Certified Pega Decisioning Consultant (PCDC) 87V1

 Understanding the Scenario Planner Output:

The image shows the projected reach and projected responses for several credit card offers, including the Standard card.

The "Projected responses" column indicates the number of customers expected to respond positively to each offer.

 Interpreting the Data for the Standard Card:

For the Standard card, the "Projected responses" is 21, with a change indicator showing a decrease of 7.

This decrease is factored into the projected response, meaning the expected number of positive responses after considering the applied business weight.

 Step-by-Step Calculation:

The base projected responses for the Standard card is 21.

The decrease of 7 has already been factored into this projection.

Therefore, the number of customers likely to accept the Standard card remains 21, as it represents the final projected response after adjustments.

 Verification from Pega Documentation:

The Scenario Planner in Pega Customer Decision Hub provides these projections to help visualize the impact of business weight adjustments and other lever changes on customer actions.

 Understanding the Requirement:

Myco wants to find new opportunities to improve marketing during the ideation stage of a project for presenting post-paid offers.

This involves identifying gaps and underserved customer segments that can be targeted with new or improved offers.

 Pega Value Finder:

Pega Value Finder is designed to analyze the distribution of actions across different customer segments.

It helps identify customers who are not receiving any actions or are receiving only low-propensity actions, thus highlighting opportunities to improve the strategy.

 Running the Simulation:

In Pega Value Finder, you can run simulations to discover underserved customers.

The tool provides insights into customer groups that are not well-engaged, allowing businesses to adjust their strategies and create more relevant actions or treatments.

 Steps to Run Value Finder:

Log in to the Pega Customer Decision Hub portal.

Navigate to Discovery -> Value Finder.

Create a new simulation and select the relevant issue and group.

Run the simulation to analyze customer distribution and identify underserved segments.

 Verification from Pega Documentation:

The Pega Customer Decision Hub User Guide details the process and benefits of using Value Finder to discover gaps and opportunities in customer engagement strategies​​​​.

Action Flow Template: To implement the requirement of using the same action flow template for all credit card actions, configure the email treatment. This allows you to define the desired flow pattern and reuse it across different credit card actions.

Configuration: Create an email treatment template that includes the specific flow pattern, and then apply this template to all the relevant credit card actions.