PEGAPCDC87V1 Exam Dumps : Certified Pega Decisioning Consultant (PCDC) 87V1

To define a contact policy that suppresses an action for 20 days if it was rejected twice in any channel in the last 30 days, you need to specify the suppression rule as follows: "Suppress an action for 20 days if there are 2 rejects for any channel in the last 30 days." This rule ensures that the action is paused after it has been rejected a specified number of times across any channel within the given timeframe.

 Understanding the Requirement:

Myco wants to understand the impact on revenue if a new data plan offer is introduced.

This involves simulating the potential effects of adding a new offer to the existing strategy.

 Pega Scenario Planner:

Scenario Planner is used to simulate "what-if" scenarios to forecast results and understand the impact of changes to the Next-Best-Action Designer configuration.

It allows businesses to compare the effects of different strategies and adjust levers to align with business objectives.

 Running the Simulation:

Create and run an audience simulation with the new data plan offer included.

Use Scenario Planner to compare the projected reach, accepts, and value capture with and without the new offer.

 Steps to Use Scenario Planner:

Log in to the Pega Customer Decision Hub portal.

Navigate to Discovery -> Scenario Planner.

Create a new simulation, including the new data plan offer.

Run the simulation and compare the results to understand the impact on revenue.

 Verification from Pega Documentation:

The Pega Customer Decision Hub User Guide explains how to use Scenario Planner to simulate business changes and understand their impact​​​​.

To enable the website to communicate with the Pega Customer Decision Hub and show the Reward Card offer to qualified customers, you need to:

Enable the web channel in the Next-Best-Action Designer's Channel tab. This step activates the web channel for inbound interactions, allowing the system to deliver personalized actions to customers visiting the website.

Map the real-time container to a business structure level. This ensures that the container is correctly linked to the business context, allowing the system to deliver the right offers based on the customer’s interactions with the website.