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Pegasystems PEGACSSA72V1 Exam With Confidence Using Practice Dumps

Exam Code:
PEGACSSA72V1
Exam Name:
Certified Senior System Architect (CSSA) 72V1
Vendor:
Questions:
93
Last Updated:
Apr 5, 2026
Exam Status:
Stable
Pegasystems PEGACSSA72V1

PEGACSSA72V1: Pegasystems Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Certified Senior System Architect (CSSA) 72V1 Questions and Answers

Question 1

Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose Two)

Options:

A.

Increase the weights of the weighting conditions.

B.

Increase the weighting threshold.

C.

Decrease the weighting threshold.

D.

Decrease the weights of the weighting conditions.

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Question 2

Which of the following requirements can be implemented using Next Best Action?

Options:

A.

Provide the customer service representative with a list of potential reasons the customer has called.

B.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

C.

Identify why response rates for a campaign in a region are lower than the company average.

D.

Reduce average handle time of each customer interaction to less than two minutes per incident.

Question 3

The ruleset list for an application consists of the following rulesets, ordered from highest to lowest:

A rule with an Apply to: class of TGB-HR-SelfService-Work-TimeOff references a rule named EnterEmphyeeDetails. The four instances of EnterEmployeeDetails in the rules cache are shown in the following table.

Which instance of EnterEmployeeDetails is chosen during rule resolution?

Options:

A.

TGB-HR-SelfService-Work-TimeOff .EnterEmployeeDetails (SelfService:01-01-02)

B.

TGB .EnterEmployeeDetails (TGB:01-01-02)

C.

TGB-HR-SelfService-Work .EnterEmployeeDetails (SelfService:01-01-01) .

D.

TGB-HR-SelfService-Work-TimeOff.EnterEmployeeDetails (SelfService:01-01-01)