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PEGAPCDC85V1 Exam Dumps : Pega Certified Decisioning Consultant (PCDC) version 8.5

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Pega Certified Decisioning Consultant (PCDC) version 8.5 Questions and Answers

Question 1

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

Options:

A.

Context weighting

B.

Propensity

C.

Business weighting

D.

Action value

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Question 2

Myco, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.

As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

Options:

A.

a list of customer email addresses from the Test Message tab

B.

schedule an outbound run with a limited number of customers

C.

preview section from the email content editor

D.

a seed list from the Test Message tab

Question 3

U+ Bank uses Pega Customer Decision Hub™ to display an offer to its customers on the U+ Bank website.

The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.

What do you configure in the Next-Best-Action Designer to achieve this outcome?

Options:

A.

Engagement policies

B.

Contact policy rules

C.

Customer segments

D.

Arbitration rules