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Pegasystems PEGAPCDC85V1 Dumps

Pega Certified Decisioning Consultant (PCDC) version 8.5 Questions and Answers

Question 1

Myco, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.

As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

Options:

A.

a list of customer email addresses from the Test Message tab

B.

schedule an outbound run with a limited number of customers

C.

preview section from the email content editor

D.

a seed list from the Test Message tab

Question 2

U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:

The bank wants to change the threshold value for the USD 2000 credit limit from “<175” to “<200”.

As a Strategy Designer, how do you implement this change?

Options:

A.

Change in the strategy the condition from “.pxSegment <=175” to “.pxSegment <=200”

B.

Map the score value in the decision strategy to “<=200”.

C.

Change the cutoff value in the results tab of the scorecard decision component

D.

Change the cutoff value in the results tab of the scorecard model

Question 3

You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.

What factor do you consider in the prioritization expression?

Options:

A.

Predicted customer behavior

B.

Customer contact policy

C.

Offer eligibility

D.

Offer relevancy

Question 4

U+ Bank uses Pega Customer Decision Hub™ to display an offer to its customers on the U+ Bank website.

The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.

What do you configure in the Next-Best-Action Designer to achieve this outcome?

Options:

A.

Engagement policies

B.

Contact policy rules

C.

Customer segments

D.

Arbitration rules

Question 5

U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

What changes do you need to make in the decision strategy for the updated scorecard to take effect?

Options:

A.

Remap the scorecard property in the decision strategy for the change to take effect.

B.

Add a new Group By component for the mortgage limit calculation.

C.

The score calculation is independent of the strategy and no change is required.

D.

A new proposition filter needs to be configured in the strategy to filter on customer income.

Question 6

In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

Options:

A.

None, properties are available

B.

Set Property

C.

Data Import

D.

Proposition Data

Question 7

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

Options:

A.

Context weighting

B.

Propensity

C.

Business weighting

D.

Action value

Question 8

U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub™. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.

In the Answer Area, select the correct execution for each Task.

Options:

Question 9

A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.

Put the steps in the correct order to implement this task.

Options: