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Certified Pega Business Architect (CPBA) 73V1 Questions and Answers

Question 1

Consider the following user story:

As a customer, I want to be able to cancel an open service request at any time.

Select the configuration option that satisfies the user story.

Options:

A.

Add a stage-only action to each stage in the case life cycle

B.

Configure the Cancel button on the user views to resolve the case.

C.

Add a case wide action to the case life cycle.

D.

Add an alternate stage to the case life cycle.

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Question 2

You are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.

Which two configuration options perform the correct assignment routing? (Choose Two)

Options:

A.

Configure all assignments to route to the service manager who then assigns the tasks to the specific team.

B.

Configure routing to use business logic to assign tasks to the appropriate team using the type of service.

C.

Configure single level approval routing to a supervisor who assigns the task to the specific team.

D.

Configure routing to a skilled work group using the appropriate skill parameters for the selected service.

Question 3

Consider the following user story:

As an account owner, I want to be able to add a member to my account so I can give the member temporary access.

Which two questions help you define the fields for the user view? (Choose Two)

Options:

A.

Will field information about the temporary member be stored in an external database?

B.

What fields does the account owner need to see to be able to add a temporary member?

C.

How do the fields for the temporary member need to be displayed?

D.

Do the fields about the temporary member need to be displayed in multiple languages?