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Note! Following Field-Service-Lightning-Consultant Exam is Retired now. Please select the alternative replacement for your Exam Certification. The new exam code is Field-Service-Consultant

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Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Question 1

Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

Options:

A.

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

B.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

C.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

D.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

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Question 2

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

Options:

A.

Update the Service Appointment Status field.

B.

Update the Service Appointment field "In Jeopardy."

C.

Update the Service Appointment Chatter feed.

D.

Reschedule the Service Appointment for later.

Question 3

Which three objects are associated with the work type?

Choose 3 answers

Options:

A.

Skills

B.

Products

C.

Article

D.

Service appointment

E.

Resource