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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options:

A.

Enable Drip-feed to dispatchthe next appointments.

B.

Shuffle daily work manually via the Gantt.

C.

Leverage Resource Schedule Optimization.

D.

Configure the Auto Dispatch scheduled job.

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Question 2

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.

Which two sharing options are available for these Service Appointments?

Choose 2 answers

Options:

A.

A Service Appointment can be shared by clicking Sharing on the record.

B.

The Service Appointment's parent record can be shared with the assigned resource.

C.

Auto-generated scheduled Service Appointments will be shared with resources.

D.

Make the dispatcher the assigned resource on the Service Appointments.

Question 3

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

Options:

A.

Create a new user territory associated with the Service Territory and dispatcher.

B.

Configure and run the User Territory Sharing Job in Field Service Settings.

C.

Assign a new user territory and add each of the assigned service resources.

D.

Add the resources assigned to the Service Territory's Member related list.