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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account?

Choose 3 answers

Options:

A.

An Entitlement Process must be applied to both Cases and Work Orders.

B.

Milestones for Work Orders can be configured in Setup.

C.

Milestones for Work Orders can be set up from the metadata API.

D.

A new Entitlement Process requires selecting a single Entitlement Process Type.

E.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

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Question 2

Universal containers plans to deploy field service lightning to 100 external

contractors. There are 75 contractors who need access to work

Orders assets mobile app, and chatter. the remaining 25 contractors are paid a

commission on sales of containers and need to schedule resources.

Which license types and quantities should the consultant recommend?

Options:

A.

100 contractors100 contractors

B.

25 contractors75 contractors25 contractors

C.

25 contractors100 contractors

Question 3

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing

the standard Salesforce Field Service Data Model?

Options:

A.

Create Custom Object records, eachwith its own child Service Appointment.

B.

Create multiple Service Appointments, each with its own child task records.

C.

Create multiple Service Appointments, each with its own child Work Order Line Item.

D.

Create Work Order Line Items, each with its ownchild Service Appointment.