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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

Options:

A.

Global optimization doesn't reschedule appointments that have rule violations.

B.

The optimizeruses a scheduling policy different from what is used on the dispatch console.

C.

The territory of the resources was not included in the global optimization request.

D.

There are no service resources available with the required skill levels.

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Question 2

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

Options:

A.

Service Territories

B.

Service Territory Members

C.

Service Appointments

D.

Accounts

Question 3

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company’s Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Options:

A.

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C.

Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

D.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.