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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

Options:

A.

Service Territories

B.

Service Territory Members

C.

Service Appointments

D.

Accounts

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Question 2

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Options:

A.

Actual Start, Actual End

B.

Arrival Window Start, Arrival Window End

C.

Scheduled Start, Scheduled End

D.

Earliest Start Permitted, Due Date

Question 3

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company’s Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Options:

A.

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C.

Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

D.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.