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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

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Question 1

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Options:

A.

Build a Workflow Rule.

B.

Create an Apex Trigger.

C.

Enable Drip feed Dispatch.

D.

Configure an Auto Dispatch Scheduled Job.

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Question 2

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.

How can this be configured?

Options:

A.

Include the Match Territory WorkRule in the Scheduling Policy.

B.

Include the Resource Availability Work Rule in the Scheduling Policy.

C.

Mark the Service Territory's Resources as Required on the Service Appointments.

D.

Ensure the Resource's Address is in the same Territory as the Service Appointments.

Question 3

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

How should the callout for multiple panels be treated in Salesforce?

Options:

A.

Create a work order for each installed product and a work order dependency to assign to the same resource.

B.

Create a work order hierarchy with each installed product as a child work order.

C.

Create a work order with a work order line item for eachinstalled product.

D.

Create an asset hierarchy with each installed product as a child asset in the hierarchy.

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