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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

What should a Consultant recommend to accurately record the required work?

Options:

A.

Work Orders with Service Appointments

B.

Work Orders with Work Order Line Items

C.

Service Appointments and Service Appointment Line Items

D.

Work Orders with Products Consumed

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Question 2

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

Options:

A.

Global optimization doesn't reschedule appointments that have rule violations.

B.

The optimizeruses a scheduling policy different from what is used on the dispatch console.

C.

The territory of the resources was not included in the global optimization request.

D.

There are no service resources available with the required skill levels.

Question 3

Universal Containers Technicians frequently need to request more parts from another inventory location when

stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Options:

A.

Create a Shipment and a Productrequest line item.

B.

Create a Product Consumed and a Produc request line item.

C.

Create a Product Request and a Product request line item.

D.

Create a Work Order Line Item and a Product request line item.