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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (SP25)

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Salesforce Certified Field Service Consultant (SP25) Questions and Answers

Question 1

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

Options:

A.

Global optimization doesn't reschedule appointments that have rule violations.

B.

The optimizeruses a scheduling policy different from what is used on the dispatch console.

C.

The territory of the resources was not included in the global optimization request.

D.

There are no service resources available with the required skill levels.

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Question 2

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options:

A.

Enable Drip-feed to dispatchthe next appointments.

B.

Shuffle daily work manually via the Gantt.

C.

Leverage Resource Schedule Optimization.

D.

Configure the Auto Dispatch scheduled job.

Question 3

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians

to emergency calls during the day causes long travel times and reduces the number of appointments that a

Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?

Options:

A.

Reschedule Appointment

B.

Fill-in Schedule

C.

Resource Schedule Optimization

D.

Fix Overlaps