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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

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Question 1

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

Options:

A.

Emergency

B.

High Intensity

C.

Soft Boundaries

D.

Customer First

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Question 2

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing

the standard Salesforce Field Service Data Model?

Options:

A.

Create Custom Object records, eachwith its own child Service Appointment.

B.

Create multiple Service Appointments, each with its own child task records.

C.

Create multiple Service Appointments, each with its own child Work Order Line Item.

D.

Create Work Order Line Items, each with its ownchild Service Appointment.

Question 3

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

Options:

A.

A serviceresource can only be a member of a single Crew.

B.

Capacity-based scheduling is supported for Service Crews.

C.

The Preferred Resource service objective is ignored for active Crew Members.

D.

Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

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