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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

Options:

A.

FSL Resource License

B.

FSL Admin License

C.

FSL Agent License

D.

FSL Dispatcher License

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Question 2

Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

Options:

A.

Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

B.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Question 3

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians

to emergency calls during the day causes long travel times and reduces the number of appointments that a

Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?

Options:

A.

Reschedule Appointment

B.

Fill-in Schedule

C.

Resource Schedule Optimization

D.

Fix Overlaps