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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

Options:

A.

A serviceresource can only be a member of a single Crew.

B.

Capacity-based scheduling is supported for Service Crews.

C.

The Preferred Resource service objective is ignored for active Crew Members.

D.

Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

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Question 2

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company’s Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Options:

A.

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C.

Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

D.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Question 3

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

How should the callout for multiple panels be treated in Salesforce?

Options:

A.

Create a work order for each installed product and a work order dependency to assign to the same resource.

B.

Create a work order hierarchy with each installed product as a child work order.

C.

Create a work order with a work order line item for eachinstalled product.

D.

Create an asset hierarchy with each installed product as a child asset in the hierarchy.