Salesforce Related Exams
Field-Service-Consultant Exam
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each
required component so it can be tracked and priced separately. However, a few of the components are only on the
company’s Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?