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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.

Which two configurations should the Consultant set up to meet this requirement?

Choose ? answers

Options:

A.

Add the Status Transitions to the Technicians’ Profile.

B.

Add new Status to the Service Appointment.

C.

Add new status to Status Transitions.

D.

Add new Status to the Case.

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Question 2

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?

Options:

A.

Set the Polygon AssignmentPolicy to the Highest Level.

B.

Set the Territory Assignment Policy to the Highest Level.

C.

Set the Territory Assignment Policy to the Lowest Level.

D.

Set the Polygon Assignment Policy to the Lowest Level.

Question 3

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company’s Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Options:

A.

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C.

Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

D.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.