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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (FS-Con-101)

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Salesforce Certified Field Service Consultant (FS-Con-101) Questions and Answers

Question 1

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

Options:

A.

Create customer-specific Price Books and add all products as Price Book Entries.

B.

Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

C.

Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

D.

Utilize a custom Global Price Book and add all products as Price Book Entries.

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Question 2

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

Options:

A.

Work Order

B.

Return Order

C.

Product Transfer

D.

Product Receipt

Question 3

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians

to emergency calls during the day causes long travel times and reduces the number of appointments that a

Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?

Options:

A.

Reschedule Appointment

B.

Fill-in Schedule

C.

Resource Schedule Optimization

D.

Fix Overlaps