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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (WI25)

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Salesforce Certified Field Service Consultant (WI25) Questions and Answers

Question 1

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many

Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service

Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

Options:

A.

Most service appointments have the same priority.

B.

The Scheduling Policy Used field is blank.

C.

The scheduling policy is producing too many candidates that qualify for each Service Appointment.

D.

The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

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Question 2

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

Options:

A.

Company style sheets

B.

Company address

C.

Company logo

D.

Company colors

Question 3

Universal Containers (UC) wants to deploy Knowledge to its field team,

How should UC ensure its Technicians can access Knowledge Articles offline?

Options:

A.

Use Work Types to assign associated Articles to Work Orders.

B.

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

C.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

D.

Create a custom mobile app that syncs articles based on Service Appointment assignments