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Field-Service-Consultant Exam Dumps : Salesforce Certified Field Service Consultant (SP25)

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Salesforce Certified Field Service Consultant (SP25) Questions and Answers

Question 1

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

Options:

A.

Work Order

B.

Return Order

C.

Product Transfer

D.

Product Receipt

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Question 2

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many

Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service

Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

Options:

A.

Most service appointments have the same priority.

B.

The Scheduling Policy Used field is blank.

C.

The scheduling policy is producing too many candidates that qualify for each Service Appointment.

D.

The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

Question 3

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

Options:

A.

Create customer-specific Price Books and add all products as Price Book Entries.

B.

Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

C.

Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

D.

Utilize a custom Global Price Book and add all products as Price Book Entries.