Users must be able to withdraw money twice as quickly as before

Users must have a feeling of complete privacy when using the cash machine

Only users with a genuine bank card must be allowed to withdraw money Fake or stolen bank cards must be retained by the cash machine.

Users who are blind must be able to withdraw money without help from another person

Users must be able to withdraw money with any valid national or foreign bank card

Users who request a receipt must be able to understand it

A group of users whose personal characteristics and context of use with respect to the interactive system are similar or identical

A collection of personas whose personal characteristics and context of use with respect to the interactive system are similar or identical

Agroup of participants in a usability test whose personal characteristics and context of use with respect to the interactive system are similar or identical

Agroup of participants in a focus group whose personal characteristics and context of use with respect to the interactive system are similar or identical

A description of a fictitious but realistic group of users and what they intend to do when using an interactive system

A description of a group of users and what they want to do when using the interactive system

Closed

Formative

Leading

Neutral

Open

Summative