PECB ISO-9001-Lead-Auditor Exam With Confidence Using Practice Dumps

Scenario 5: Mechanical-Electro (ME) Audit Stages

Mechanical-Electro, better known as ME, is an American company that provides mechanical and electrical services in China. Their services range from air-conditioning systems, ventilation systems, plumbing, to installation of electrical equipment in automobile plants, electronic manufacturing facilities, and food processing plants.

Due to the fierce competition from local Chinese companies and failing to meet customer requirements, ME ' s revenue dropped significantly. In addition, customers ' trust and confidence in the company decreased, and the reputation of the company was damaged.

In light of these developments, the top management of ME decided to implement a quality management system (QMS) based on ISO 9001. After having an effective QMS in place for over a year, they applied for a certification audit.

A team of four auditors was appointed for the audit, including Li Na as the audit team leader. Initially, the audit team conducted a general review of ME ' s documents, including the quality policy, operational procedures, inventory lists, QMS scope, process documentation, training records, and previous audit reports.

Li Na stated that this would allow the team to maintain a systematic and structured approach to gathering documents for all audit stages. While reviewing the documented information, the team observed some minor issues but did not identify any major nonconformities. Therefore, Li Na claimed that it was not necessary to prepare a report or conduct a meeting with ME ' s representatives at that stage of the audit. She stated that all areas of concern would be discussed in the next phase of the audit.

Following the on-site activities and the opening meeting with ME ' s top management, the audit team structured an audit test plan to verify whether ME’s QMS conformed to Clause 8.2.1 (Customer Communication) of ISO 9001.

To do so, they gathered information through group interviews and sampling. Li Na conducted interviews with departmental managers in the first group and then with top management. In addition, she chose a sampling method that sufficiently represented customer complaints from both areas of ME ' s operations.

The team members were responsible for the sampling procedure. They selected a sample size of 4 out of 45 customer complaints received weekly for electrical services and 2 out of 10 complaints for mechanical services.

Afterward, the audit team evaluated the evidence against the audit criteria and generated the audit findings.

After reviewing the documented information, Li Na claimed that it was not necessary to report the minor nonconformities that were identified; instead, they would be discussed in the next audit phase. Is this acceptable?

You are conducting an ISO 9001 audit of a Materials Recycling Facility (MRF). The company

processes waste plastics into raw material for plastic bottle manufacturers. You reach the manual

picking line where operators are removing contaminant materials from incoming products, such as

plastic bags, plastic film and badly contaminated items that would compromise the recycling process.

You interview the line supervisor.

You: " Why are these plastic items being rejected at this stage? "

Auditee: " They do not meet our processing standards. "

You: " What is the reason for that? "

Auditee: " These items are likely to damage the machinery down the line. They can also

compromise our quality standards. We need to protect our reputation for good quality output

materials. "

You: " What happens to the rejected items? "

Auditee: " Some get melted down in another process later on and some are disposed of as waste

products that cannot be recycled. "

You: " What happens to the waste products? "

Auditee: " I ' m not sure. I suppose they go to landfill. "

After further auditing, you have gathered additional evidence.

You are carrying out an audit at an organisation seeking certification to ISO 9001 for the first time. The organisation offers health and safety training to customers. Training courses are offered either as open courses, delivered at a public venue, or online, or as courses that are tailored to meet specific requirements. The business operates from a single office and those who deliver the training are either full-time employees or subcontractors.

You are interviewing the Training Manager (TM).

You: " What quality objectives apply to the training process? "

TM: " One of the quality objectives we aim for is a 90% minimum exam pass rate for all open training courses. "

You: " How do you measure this objective? "

The Training Manager shows you a record on her computer and you see the following:

Which two of the following statements are true?