PECB ISO-9001-Lead-Auditor Exam With Confidence Using Practice Dumps

A small cleaning services organisation is about to start work on a hospital cleaning contract for the local Health Trust. You,

as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. The contract

requires that a cleaning plan is produced.

You: " How was the cleaning plan for the contract developed? "

Service Manager: " We have a basic template that covers the materials, labour requirements and cleaning methods to be

employed. Some of that is specified by the customer. "

You: " How does the plan deal with locations like the intensive care wards and the operating theatres, which are included

in the contract? "

Service Manager: " The basic plan covers general wards, but we will do more frequent cleaning in those areas if the

hospital requests it. "

You: " Are you aware of the regulatory requirements for cleaning standards in hospitals? "

Service Manager: " No. We depend on the hospital to look after that side of things in the contract. "

You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.

You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the

cleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical was

substituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to

" obtain a concession from the Health Trust for use of the new chemical. "

Which one of the following options is the reason why you did not accept this action taken?

During a second-party audit of a fruit grower (apples, pears, peaches) by a potential customer complying with ISO 9001:2015, the auditor verifies that there is a large variability in the quality of fruit production. In the last two years, they have noticed an increasing variability in daily production quality. The auditor found a trend of delivered produce showing signs of bruising and over-ripening, which led to an increasing number of customer complaints.

This process has been in operation for decades. The business was founded by the grandfather of the current owners, who did not want to alter the established practices.

The auditor raises a non-conformity against ISO 9001.

Which one of the following options would be acceptable as corrective action by the auditee?

(A third-party audit has been planned at a single-site organisation. The audit team comprises one audit team leader, one auditor and one auditor who is undertaking his first third-party audit.

During the on-site audit, the auditor who is undertaking his first third-party audit shall...)