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PECB ISO-9001-Lead-Auditor Exam With Confidence Using Practice Dumps

Exam Code:
ISO-9001-Lead-Auditor
Exam Name:
QMS ISO 9001:2015 Lead Auditor Exam
Certification:
Vendor:
Questions:
228
Last Updated:
Nov 26, 2025
Exam Status:
Stable
PECB ISO-9001-Lead-Auditor

ISO-9001-Lead-Auditor: ISO 9001 Exam 2025 Study Guide Pdf and Test Engine

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QMS ISO 9001:2015 Lead Auditor Exam Questions and Answers

Question 1

ABC is a worldwide fast-food organisation. One of the branches, in downtown Cape Town, decided to

implement an ISO 9001 quality management system and you are the audit team leader (with two other

auditors) that will carry out the certification audits, Stage 2.

ABC receive the orders by phone or internet; some of the employees deliver the ordered food to indicated

addresses. The normal menu includes 15 different types of hamburgers; however, in the last two weeks,

due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.

During the internal meeting of the audit team, you ask one of the auditors to describe what she has

observed. She audited the reception of orders from customers (via phone or internet) and the

communication of the orders to the kitchen. She noticed that the menu offering food on the website is still

the normal one, with 15 different hamburgers, and during a 30-minute period, she observed many

customers reluctantly accepting something other than the hamburger they preferred.

You, as audit team leader, inform the Quality Manager of your concern about the major nonconformity,

since you consider this a serious breach of the basic principles of quality that lasted two weeks without

action being taken.

Right at the beginning of the Closing meeting, you discuss the nonconformity with the General Manager.

She got quite upset and said she was going to make a complaint to the certification body and left the

room; the Quality Manager was the only member of ABC left with the audit team. The Quality Manager said the General Manager would not come back to the meeting.

What would you do? Choose the best from the following options:

Options:

A.

Ask the Quality Manager for a break to discuss the issue with the members of the audit team.

B.

Ask the Quality Manager to listen to the nonconformity the auditor will present and continue with the meeting until its closure.

C.

Inform the Quality Manager that the certification process is put on hold and leave the room.

D.

Inform the Quality Manager that you consider the meeting closed, and that you will report to the Certification Body for instructions.

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Question 2

Select six tasks you would expect to be completed at the audit team meeting of a third-party audit team leader and his audit team in preparation for a Closing meeting for a four-day initial certification audit.

Options:

A.

Audit team leader informs the individual(s) managing the audit programme that the closing meeting is ready to be held.

B.

Hold daily audit team meeting to review any timetable issues and potential findings and their impact on the audit for other team members.

C.

Final audit team meeting to agree findings and categories including clarification of any uncertainties.

D.

Agree the roles of each audit team member for the closing meeting.

E.

Audit team review any points raised by the auditee nominated representative.

F.

Audit team agree final audit outcome recommendation.

G.

Audit team leader completes final report, including individual findings and certification recommendation.

Question 3

Scenario 2:

Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company's production error rate increased significantly, leading to more customer complaints.

To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.

Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.

The team defined the QMS scope as:

"The scope of the QMS includes all activities related to food processing."

Leslie established a quality policy and presented it to the team for review before top management approval. Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.

In scenario 2, the team determined the QMS scope by taking into account only the requirements of top management. Is this compliant with ISO 9001?

Options:

A.

No, the QMS scope must be determined by considering the needs and expectations of relevant interested parties.

B.

No, the QMS scope must take into account only those directly involved in QMS implementation.

C.

Yes, ISO 9001 does not specify whether any interested party should be considered when determining QMS scope.

D.

Yes, as long as the top management defines the scope, it meets ISO 9001 requirements.