PECB ISO-9001-Lead-Auditor Exam With Confidence Using Practice Dumps

The appropriate response in this situation would be:

C. I will raise it as a minor nonconformity; you have the option to appeal to our Certification Body.

This response acknowledges the restaurant manager’s point that the shortage of some hamburgers may not constitute a management system failure. However, the fact remains that the menu was not updated to reflect the current availability of products, which led to customer dissatisfaction. This is a deviation from the ISO 9001 standard, which requires that the organization ensures the availability of resources needed to provide products and services as promised1. Raising it as a minor nonconformity allows the organization to address the issue within a specified timeframe and provides an opportunity for appeal if the organization disagrees with the auditor’s decision2.

According to the guidance on conducting the audit closing meeting1, the audit team leader should provide a summary of the audit findings and conclusions, invite discussions, and agree on timelines for any corrective actions. The audit team leader should also be respectful, constructive, and objective when presenting the nonconformities, and avoid any personal or emotional comments. The audit team leader should also consider the impact of the disruptive event (such as the Covid-19 pandemic) on the auditee’s context, interested parties, and risks2, and acknowledge any good practices or improvements observed during the audit. Therefore, option D is the best option, as it follows the best practices for the closing meeting and allows the auditee to understand the nonconformities and their implications, and to participate in the analysis and resolution of the issues. Option A is not correct, as it is not respectful, constructive, or objective, and it does not invite any discussion or feedback from the auditee. It also assumes that the audit team leader has the authority to recommend the removal of the supplier from the approved list, which may not be the case. Option B is not correct, as it does not provide enough information or explanation to the auditee, and it does not allow any discussion or feedback from the auditee. It also does not follow the best practices for the closing meeting, such as providing a summary of the audit, acknowledging any good practices, and agreeing on timelines for corrective actions. Option C is not correct, as it does not involve the other managers who are responsible for the functions or processes that were audited, and who may have valuable input or information to share. It also does not follow the best practices for the closing meeting, such as providing a summary of the audit, inviting discussions, and agreeing on timelines for corrective actions. References: 1: Conducting the Audit Closing Meeting: Sharing the Results2: Auditing ISO 9001:2015 in the Context of a Disruptive Event.

Comprehensive and Detailed In-Depth Explanation:

ISO 9001:2015 recognizes change management as essential for maintaining process integrity and preventing nonconformities.

Clause References:

Clause 6.3 (Planning of Changes) → Focuses on long-term changes that may impact QMS integrity.

Clause 8.5.6 (Control of Changes) → Focuses on changes occurring during production and service provision to ensure conformity.

Why is the Correct Answer A?

Clause 8.5.6 applies specifically to operational changes, ensuring that modifications in production or service processes do not compromise quality.

Organizations must document who approves changes, how they are controlled, and how they affect product/service conformity.

Why are the Other Options Incorrect?

B (Changes during design and development) → Covered under Clause 8.3 (Design and Development), not 8.5.6.

C (Changes to legal and regulatory requirements) → Addressed under Clause 4.2 (Interested Parties' Requirements).

D (Leadership responsibilities) → Covered under Clause 5.1 (Leadership and Commitment), not 8.5.6.