PECB ISO-9001-Lead-Auditor Exam With Confidence Using Practice Dumps

Corrective action must eliminate the cause of a nonconformity and prevent recurrence. In this case, the problem is process variability causing bruised and over-ripe fruit and increasing complaints.

Option C is acceptable because applying improved process controls aligned with customer criteria directly addresses the cause and prevents recurrence.

A may help only if competence is the cause, which is not established. B is investigation, not corrective action itself. D disposes of rejected product but does not prevent recurrence.

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ISO 9001:2015 requires that certification audits be planned, controlled, and conducted in a way that ensures valid and reliable audit conclusions . However, ISO 9001 does not give operational detail on how to manage disrupted audits. For this, ISO 9001 explicitly refers to ISO 19011 and certification schemes require escalation to the audit programme or certification management function .

ISO 9001:2015, Clause 9.2.2 (NOTE) states that guidance on auditing management systems is provided in ISO 19011.

In a Stage 2 certification audit , all applicable processes within the scope must be audited before a certification decision can be made. The laboratory at Site 2 is clearly part of the operational scope and cannot be audited due to circumstances outside the organisation’s control (health and safety risk).

Why option C is correct:

Certification audits operate under a controlled certification programme , not solely at the discretion of the audit team leader.

ISO 19011 requires auditors to act responsibly when conditions prevent safe or complete auditing and to escalate significant changes or risks .

Certification bodies require the Audit Programme Manager (or Certification Manager) to decide whether the audit should be paused, partially completed, rescheduled, or split to preserve certification integrity.

Therefore, seeking direction from the audit Programme Manager is the correct and compliant action.

A second-party audit of a key supplier should focus on whether the supplier’s QMS is suitable, effective, and capable of meeting requirements. ISO 19011 recommends considering context, changes, prior audit results, interested-party concerns, and effectiveness of key QMS processes.

B is relevant because outsourced processes affecting conformity may need to be audited or otherwise controlled. C and F are relevant because audit planning should consider changes since previous audits and previous audit results. D is relevant because ISO 9001 requires relevant interested parties and their requirements to be considered. I is relevant because the QMS must remain suitable and aligned with context and strategic direction. J is relevant because internal audit and management review are key mechanisms for evaluating QMS effectiveness.

A is mainly relevant to certification-body controls, not a supplier second-party audit. E is too prescriptive; ISO 9001 does not require annual audits of all external providers. G may be useful depending on scope, but the stronger required audit trails here are B, C, D, F, I, and J. H is outside ISO 9001 QMS audit scope unless directly relevant to contractual or QMS risks.

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