ISO-9001-Lead-Auditor Exam Dumps : QMS ISO 9001:2015 Lead Auditor Exam

A small cleaning services organisation is about to start work on a hospital cleaning contract for the local Health Trust. You,

as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. The contract

requires that a cleaning plan is produced.

You: " How was the cleaning plan for the contract developed? "

Service Manager: " We have a basic template that covers the materials, labour requirements and cleaning methods to be

employed. Some of that is specified by the customer. "

You: " How does the plan deal with locations like the intensive care wards and the operating theatres, which are included

in the contract? "

Service Manager: " The basic plan covers general wards, but we will do more frequent cleaning in those areas if the

hospital requests it. "

You: " Are you aware of the regulatory requirements for cleaning standards in hospitals? "

Service Manager: " No. We depend on the hospital to look after that side of things in the contract. "

You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.

You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the

cleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical was

substituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to

" obtain a concession from the Health Trust for use of the new chemical. "

Which one of the following options is the reason why you did not accept this action taken?

You are auditing a manufacturer of speciality tea products during a Stage 2 certification audit. In the quality laboratory, you interview one of three operatives conducting sensory testing of a batch from the production line.

You: How do you determine the consistency of the product?

Operative: We conduct sensory tests to evaluate flavour and aroma and record the results. We then allocate a quality grade.

You: How can you ensure that results are consistent between operatives?

Operatives: The three of us in the lab are well-trained and very experienced. We use the Hedonic Scale method involving a 5-point scoring system.

You: Are operatives periodically calibrated to ensure consistency?

Operative: No, but we regularly ask each other for a second opinion in borderline cases.

Select three options of evidence which could demonstrate conformance with clause 9.1.1 of ISO 9001.

In the context of a third-party audit, match the event with the responsibility for conducting it.