ISO-9001-Lead-Auditor Exam Dumps : QMS ISO 9001:2015 Lead Auditor Exam

The “Check” stage of the PDCA cycle is about monitoring, measuring, analysing and evaluating performance against objectives, requirements and planned activities.

B is correct because reviewing data at management review is part of evaluating QMS performance.

C is correct because monitoring customer feedback is checking whether customer needs and expectations are being met.

D is correct because monitoring supplier performance checks whether the outsourced manufacturing process is effective.

A, E, F and H are mainly “Plan/Do” activities. G may be a monitoring result, but the strongest three “Check” activities are B, C and D because they directly involve review, monitoring and evaluation of QMS performance.

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Comprehensive and Detailed In-Depth Explanation:

A guide is assigned by the auditee to assist the audit team by:

Managing logistics, such as ensuring that relevant documents are available and arranging interviews.

Assisting in the coordination of meetings and access to facilities.

Helping the auditors navigate the organization during the audit.

However, the guide does not fill gaps in the auditor’s knowledge or witness the audit for the certification body. Their primary function is logistical support, not providing interpretations or assessments.

Related Activity

Correct Quality Management Principle

Communicate client needs and expectations throughout the organisation.

Customer focus

Encourage an organisation-wide commitment to quality.

Leadership

Empower staff to determine constraints to performance and to take the initiative without fear.

Engagement of people

Establish authority, responsibility, and accountability for managing processes.

Process approach

Continuously educate and train people at all levels on how to apply basic tools and methodologies to achieve objectives.

Improvement

Determine, measure, and monitor key indicators to demonstrate the organisation’s performance.

Evidence-based decision making

Determine relevant interested parties (such as providers, partners, customers, investors, employees, or society as a whole) and their connection with the organisation.

Relationship management

1. Customer focus

ISO 9001 states that organizations must understand and consistently meet customer needs and expectations.

➡ Communicating client needs throughout the organization ensures alignment and customer satisfaction.