ISO-9001-Lead-Auditor Exam Dumps : QMS ISO 9001:2015 Lead Auditor Exam

Here is the correct matching of ISO 9001:2015 clauses to the steps mentioned in the change management process:

We identified risks and opportunities and fed these into our risk management processes.

Clause 6.1 (Actions to address risks and opportunities)

We found a suitable supplier.

Clause 8.4 (Control of externally provided processes, products, and services)

We monitored customer feedback and noticed an increase in negative feedback about lead times.

Clause 9.1.2 (Customer satisfaction)

We put together a plan for implementation.

Clause 6.2.2 (Planning to achieve quality objectives)

We monitored the performance of the new supplier.

Clause 8.4.2 (Type and extent of control of external providers)

We noticed that productivity targets were being missed.

Clause 9.1.1 (Monitoring, measurement, analysis, and evaluation)

We communicated the plan internally.

Clause 7.4 (Communication)

We looked at the data at the management review and decided we needed to do something different.

Clause 9.3.2 (Management review inputs)

We reorganised the staffing and implemented redundancies.

Clause 7.1.2 (People)

We set an objective to effectively implement the transition and outsource manufacturing.

Clause 6.2.1 (Quality objectives and planning to achieve them)

This aligns the steps of the change process with relevant ISO 9001:2015 clauses related to risk, planning, communication, and monitoring.

Comprehensive and Detailed In-Depth Explanation:

During communication with top management, the auditor should discuss:

The quality policy (ISO 9001:2015, Clause 5.2.1), ensuring that it is established, communicated, and understood.

Internal audits (ISO 9001:2015, Clause 9.2), verifying that they are planned and effectively implemented.

These discussions help assess leadership commitment and the effectiveness of the QMS.

This option reflects a balanced and professional approach. The audit team leader should first gather information directly from the involved auditor to understand the situation before making any decisions. It demonstrates due diligence and fairness.

This ensures that the situation is properly escalated and handled in accordance with the auditing body’s procedures. Consulting the audit programme manager helps ensure consistency in handling such incidents.

The nonconformity raised is based on objective evidence, independent of the incident with the photographs. ISO 9001 audits are evidence-based, and the validity of the findings should not be compromised by unrelated issues.

1. A. Advise the Quality Manager that he, as audit team leader, needs to speak to the auditor about the situation and he will report back to the Quality Manager once this is done:2. D. Delay the Closing meeting until the audit team leader has consulted his audit programme manager at Head Office:3. E. Insist that the nonconformities must stand since they have been agreed by the team from other evidence gathered:

B. Advise the Quality Manager that the auditor will be reported to Head Office:

Reporting the auditor directly without first investigating the situation is premature and unprofessional. It might escalate the issue unnecessarily.

C. Apologize for the situation and ensure the Quality Manager that all photographs will be deleted during the Closing meeting:

Deleting evidence without proper consultation could be seen as tampering or unprofessional conduct. It’s essential to understand the context of the photographs first.

F. State that the auditor will take no further part in the audit and all his photographs will be deleted:

This is an extreme response without first investigating the situation. Taking unilateral action without gathering facts can damage the audit ' s integrity.

Why Not the Other Options: