ISO-9001-Lead-Auditor Exam Dumps : QMS ISO 9001:2015 Lead Auditor Exam

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Clause 8.5.3 – Property Belonging to Customers or External Providers:This clause requires the organization to care for customer property while it is under their control. If there is damage, they must inform the customer and retain documented information. Thus, informing customers of the reason for laundry damage relates directly to this clause.???? Reference: ISO 9001:2015 Clause 8.5.3

Clause 7.1.3 b – Infrastructure:It refers to the provision and maintenance of infrastructure necessary for the operation of processes. This includes equipment. If resources are not allocated for outdated equipment, it directly breaches this clause.???? Reference: ISO 9001:2015 Clause 7.1.3 b

Clause 10.2.1 b – Corrective Action:This clause covers actions to eliminate the causes of nonconformities to prevent recurrence, including evaluating and correcting customer complaints.???? Reference: ISO 9001:2015 Clause 10.2.1 b

Clause 5.1.2 b – Customer Focus (Top Management):Top management must ensure risks to customer satisfaction, including property damage, are addressed. This aligns with addressing the risk of damaging customer laundry.???? Reference: ISO 9001:2015 Clause 5.1.2 b

Clause 6.2 – Quality Objectives and Planning to Achieve Them:Setting objectives for reducing customer complaints (like those about laundry damage) falls under this clause.???? Reference: ISO 9001:2015 Clause 6.2

Comprehensive and Detailed In-Depth Explanation:

According to ISO 19011:2018, Clause 6.2.2 (Audit Planning):

The audit team leader is responsible for planning the audit and assigning roles.

Top management (A) does not plan the audit, but they provide resources.

While team members may provide input, the leader has the final authority.

Thus, B is the correct answer.

ISO 9001:2015 requires top management to review the quality management system at planned intervals to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the organisation . The auditor’s focus, especially during a surveillance audit covering improvement actions , must therefore be on evidence that management review is being carried out correctly and that it results in QMS-related decisions and changes .

Relevant ISO 9001 clauses include:

Clause 9.3.1 – Management review (General) Top management shall review the organisation’s quality management system at planned intervals.

Clause 9.3.3 – Management review outputs The outputs of management review shall include decisions and actions related to opportunities for improvement and any need for changes to the QMS.

Explanation of the correct options:

A. The date of the most recent management review meeting

This is directly relevant because ISO 9001 requires management reviews to occur at planned intervals . The auditor must confirm that the review has taken place and that it is current, especially during a surveillance audit.

E. Changes made to the quality system by the new Quality Manager

This is directly linked to management review outputs and improvement actions . Since a new Quality Manager has been appointed, the auditor must verify whether changes to the QMS were reviewed, approved, and monitored through management review in line with Clauses 9.3.3 and 10.3.

Explanation of why the other options are not relevant:

B : Workforce redundancies are a human resources or business decision unless they directly affect QMS effectiveness, which is not indicated here.

C : Increased profitability is a business outcome, not a required management review input or output under ISO 9001.

D : Pension scheme improvements are unrelated to QMS performance or improvement.

F : A bonus scheme may relate to productivity, but unless it directly affects QMS objectives or process performance reviewed in management review, it is not a required checklist item.

ISO-aligned conclusion:

For an audit focusing on improvement actions and management review , the auditor’s checklist should confirm:

That management review has been conducted as required, and

That QMS-related changes and improvements (especially under a new Quality Manager) are being reviewed and controlled.