ISO-9001-Lead-Auditor Exam Dumps : QMS ISO 9001:2015 Lead Auditor Exam

In the context of a third-party certification audit, how can the auditor demonstrate confidentiality? Select two.

A small cleaning services organisation is about to start work on a hospital cleaning contract for the local Health Trust. You,

as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. The contract

requires that a cleaning plan is produced.

You: " How was the cleaning plan for the contract developed? "

Service Manager: " We have a basic template that covers the materials, labour requirements and cleaning methods to be

employed. Some of that is specified by the customer. "

You: " How does the plan deal with locations like the intensive care wards and the operating theatres, which are included

in the contract? "

Service Manager: " The basic plan covers general wards, but we will do more frequent cleaning in those areas if the

hospital requests it. "

You: " Are you aware of the regulatory requirements for cleaning standards in hospitals? "

Service Manager: " No. We depend on the hospital to look after that side of things in the contract. "

You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.

You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the

cleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical was

substituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to

" obtain a concession from the Health Trust for use of the new chemical. "

Which one of the following options is the reason why you did not accept this action taken?

A Health Trust has contracted with Servitup, a catering services company that has been certified to ISO

9001 for one year. It provides services to 10 small rural hospitals in remote locations involving the

purchase and storage of dry goods and fresh produce, preparing meals and loading heated trolleys for

ward service by hospital staff. You, as auditor, are conducting the first surveillance audit at one site with

the Deputy Catering Manager (DCM).

DCM: " I apologise for the absence of the Catering Manager. He has called in sick today and we are really

short of staff. "

You: " I see. It really shouldn ' t affect the QMS so the audit can progress as normal. "

DCM: " The Catering Manager set up the system. I ' m afraid I ' m not as familiar with it as he is. "

You: " OK, let ' s start with the Quality Policy. What are the main issues for the QMS here? "

DCM: Give me a minute. I need to look at the Quality Policy on the noticeboard in his office.

You find that two internal audits have been carried out in the first year by the Catering Manager. One of

them indicates that complaints from patients are increasing in number, mainly due to food being served

too cold. The DCM comments that the trolley thermometer is often unreliable.

Which two of the following actions would be " correction " in dealing with the complaints?