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33820X Exam Dumps : Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

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Question 1

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.

Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

Options:

A.

EMC Plug-In

B.

Supervisor Plug-In

C.

Presence Plug-In

D.

Agent Plug-in

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Question 2

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.

Which two are current deployment options for Avaya Survey Assist? (Choose two.)

Options:

A.

Upgradable Single Box

B.

Cluster Mode

C.

Geo-redundancy

D.

Single Box

Question 3

A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.

Based on these requirements, which solution would you recommend to the customer?

Options:

A.

Avaya Aura® Elite Multichannel

B.

Avaya Aura® Call Center Elite

C.

Avaya Intelligent Customer Routing

D.

Avaya Proactive Contact

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