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33820X Exam Dumps : Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

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Question 1

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

Options:

A.

Public

B.

Private

C.

Hybrid

D.

CPaaS

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Question 2

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.

Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

Options:

A.

EMC Plug-In

B.

Supervisor Plug-In

C.

Presence Plug-In

D.

Agent Plug-in

Question 3

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

Options:

A.

MS SQL 2016

B.

MS Windows Server 2016

C.

MS Windows Server 2012

D.

Microsoft.NET Framework R4.7.2

E.

MS SQL 2017

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