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33820X Exam Dumps : Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

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Question 1

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.

Which two are current deployment options for Avaya Survey Assist? (Choose two.)

Options:

A.

Upgradable Single Box

B.

Cluster Mode

C.

Geo-redundancy

D.

Single Box

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Question 2

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

Options:

A.

MS SQL 2016

B.

MS Windows Server 2016

C.

MS Windows Server 2012

D.

Microsoft.NET Framework R4.7.2

E.

MS SQL 2017

Question 3

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:

• Synchronizes with a deskphone to share the control of telephony and agent features

• Includes capabilities of integrated video and Instant messaging

• Increases collaboration

• Reduces agent talk time and facilitates first call resolution

To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

Options:

A.

Agent Desktop Displays (ADD)

B.

Avaya one-X® Agent

C.

Agent Map

D.

Avaya Agent for Desktop (AAfD)

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