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ServiceNow CIS-CSM Exam With Confidence Using Practice Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Vendor:
Questions:
239
Last Updated:
Apr 30, 2025
Exam Status:
Stable
ServiceNow CIS-CSM

CIS-CSM: CIS-Customer Service Management Exam 2025 Study Guide Pdf and Test Engine

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

Options:

A.

True

B.

False

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Question 2

Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

Options:

A.

Knowledge Product Entitlements

B.

Data Policy

C.

ACL

D.

User Criteria

Question 3

What action is required to enable agents to create an incident record for a case?

Options:

A.

They must be assigned with the read role for incident

B.

They must be assigned with the itil role

C.

They must be assigned with the snc_intemal role

D.

They must be assigned with the sn_customerservice.itsm_contributor role