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Nokia SDM_2002001040 Exam With Confidence Using Practice Dumps

Exam Code:
SDM_2002001040
Exam Name:
SDM Certification - CARE
Certification:
Nokia Other Certification
Vendor:
Nokia
Questions:
121
Last Updated:
Apr 30, 2025
Exam Status:
Stable
Nokia SDM_2002001040

SDM_2002001040: Nokia Other Certification Exam 2025 Study Guide Pdf and Test Engine

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SDM Certification - CARE Questions and Answers

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Question 1

What is an additional possible use of a well made Care Plan?

Options:

A.

It could serve as an induction document, helping to introduce new Care Team Members.

B.

It could substitute the contract in disputes with the customer after the serious outage.

C.

It can be used as a template for NI Project Plan creation.

D.

It could be used to facilitate financial forecasting and to consolidate price information.

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Question 2

What is the purpose of a handover from Sales to Care?

Options:

A.

It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.

B.

It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.

C.

It ensures a smooth and seamless Customer Relationship interface.

D.

It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.

Question 3

The Care Plan should:

Options:

A.

always be considered as the latest document agreed with customer, overruling the contract.

B.

serve as a contract summary with no reference to other issues.

C.

have no power over the Care Contract, there should always be a proper disclaimer included in Care Plan.

D.

Always be kept confidential from Customer as it contains NSN specific service delivery details and other confidential information like contact lists.

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